USRN QA

We are looking for an experienced USRN Quality Analyst to join our healthcare BPO team. The ideal candidate has strong clinical experience, quality assurance expertise, and a solid background in US healthcare operations.

Qualifications

• Active USRN license — New York license preferred
• Active PHRN license
• At least 3 years of acute hospital experience, preferably in ER/OR
• Strong hospital/clinical experience
• At least 1 year of UMR experience with InterQual and MCG
• At least 2 years of Quality Analyst experience in a BPO setup
• Experience in auditing, call monitoring, and adherence to call guidelines
• Experience in people management/coaching
• Strong background in US Healthcare accounts
• Excellent analytical, communication, and interpersonal skills
• Must be willing to work onsite in Ortigas
• Must be amenable to a night shift schedule

Key Responsibilities

• Conduct quality audits and evaluate healthcare customer interactions
• Ensure adherence to established call guidelines, quality standards, and client requirements
• Monitor and identify performance and process gaps
• Provide coaching and actionable feedback to agents and healthcare staff
• Support quality improvement initiatives and process enhancements
• Collaborate with operations and training teams to maintain high-quality healthcare services
• Prepare quality reports and communicate audit findings to management

Why Join Us?

✨ Be part of a growing US Healthcare BPO team
✨ Utilize your clinical and quality expertise
✨ Work with experienced healthcare professionals
✨ Career growth and development opportunities

Ready to take your USRN career to the next level? Apply now!