D
DATAMATICS
USRN Team Lead
1 month ago
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Important information
Contract type:
Permanent
Location:
Pasig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
1 October 2026
What they need
KEYS RESPONSIBILITIES FOR USRN Team Leader
- Supervise a team of USRN
- Provide domain knowledge and end to end service delivery
- Provide insights to the leadership on any areas of improvement and manage change within the process
- Resource management to ensure continuity of delivery and high-quality service
- Resource development and coaching and counselling to ensure learning and capability enhancement of CSAs
- Continuous monitoring to improve service delivery and ensure maximized efficiencies across all processes
QUALIFICATIONS
- Experience: 2 years and above
- Education: Graduate/PostGraduate
- Skills
- At least 2-year experience in Health Care Account
- 2+ years healthcare call center and/or customer service experience required
- Active USRN license
- Good Communication Skills
- Can Start Asap
- Willing to work onsite
- Good Attendance from last account
Pay: Php100,000.00 - Php110,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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