USRN Training Supervisor

About the role

USRN Training Supervisor responsible for delivering effective training and knowledge transfer to team members in a BPO/CPO environment, with a focus on clinical processes and best practices.

Key responsibilities

• Deliver training using Kirkpatrick Learning Effectiveness methodology
• Manage and lead training initiatives across multiple locations in the Philippines
• Transfer knowledge related to clinical processes, medical documentation, and evidence-based guidelines
• Ensure training consistency and quality across BGC Taguig, Cebu, Davao, and Clark, Pampanga locations
• Develop and implement training programs for BPO/CPO teams
• Support team members in clinical decision-making and documentation standards

About you

• Active USRN license (any state)
• At least 1–2 years of relevant trainer experience in BPO/CPO
• At least 2 years of recent and pertinent clinical, hospital, or similar experience
• Experience managing or leading a team
• Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation
• Clinical Subject Matter Expertise with technical and professional knowledge to accomplish results related to the process handled
• Knowledgeable in Medical/Clinical Summary Writing with ability to narrate clinical picture consistent with standard documentation formats per client and jurisdictional requirements
• Familiarity with State Specific Evidence-Based Guidelines or Client Proprietary Guidelines
• Clinical Decision-Making skills with ability to make sound clinical decisions after considering available information and courses of action
• Teaching credentials or certification a plus