UT Field Service Technician

Some see the railway as transportation, while at Plasser American we see it as transformation. The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future. It’s a story that continues today, an American legacy unfolding mile by mile. There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track.

Progress is about more than getting from Point A to Point B. It’s knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner. Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance. The railway is a path to the future, choose this path and apply today.

Field Service Technician – Ultrasonic Testing Systems

Location: New Milford CT (Extensive Travel Required)

Travel Requirement: Approximately 75% (Domestic & International)

Position Summary

We are seeking a skilled and motivated Field Service Technician to support the installation, commissioning, maintenance, calibration, troubleshooting, and repair of advanced ultrasonic testing and track geometry measurement systems used in rail and infrastructure inspection. This position requires frequent travel to customer sites worldwide and the ability to work independently in demanding field environments. The technician will also provide customer support and operator training, while assisting with equipment assembly and testing at our New Milford, Connecticut facility.

Key Responsibilities

• Install, commission, and troubleshoot ultrasonic testing and track geometry measurement systems at customer locations worldwide.
• Perform preventive maintenance, system calibration, and hardware and software upgrades.
• Diagnose and repair electrical, mechanical, and software issues in the field and at the New Milford facility.
• Support field testing operations, including data acquisition and system validation
• Train customers and operators on proper system use and basic maintenance
• Document service activities, findings, and recommendations in detailed reports
• Coordinate with engineering and technical support teams to resolve complex issues
• Ensure compliance with safety standards and company procedures at all times

Required Qualifications

• Associate’s or Bachelor’s degree in Engineering Technology, Electronics, Mechanical Engineering, or related field (or equivalent experience)
• 3+ years of experience in field service, preferably with NDT (Non-Destructive Testing) or rail inspection systems
• Strong understanding of ultrasonic testing principles and/or track geometry systems
• Ability to read electrical schematics, mechanical drawings, and technical manuals
• Hands-on troubleshooting skills with electronic and mechanical systems
• Proficiency with computers, software diagnostics, and data acquisition systems
• Valid driver’s license and passport (or ability to obtain one)

Preferred Qualifications

• Experience with rail inspection equipment or similar mobile testing platforms
• Knowledge of ultrasonic transducers, phased array systems, or signal processing
• Familiarity with PLCs, sensors, and industrial control systems
• Previous international field service experience
• Key Competencies
• Mechanical abilities
• Strong problem-solving and analytical skills
• Ability to work independently with minimal supervision
• Excellent communication and customer service skills
• Adaptability to changing environments and schedules
• High attention to detail and commitment to quality
• Work Environment & Travel
• Travel up to 75% of the time, including extended domestic and international assignments
• Work performed in rail yards, along active tracks, and in various outdoor conditions
• Must be comfortable working nights, weekends, and irregular hours as required

Benefits:

• Accrue 80 Hours of Paid Time Off during your first year of employment
• 10 Paid Holidays per year
• 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary
• You may receive a merit bonus after completion of the audit at the end of the fiscal year
• Tuition Reimbursement
• Free Short and Long Term Disability after 90 days of employment
• Free Life Insurance – 2 times your annual salary
• Company Events
• Free employee medical and dental coverage. – valued at $7,500.00
• Per diem and travel allowances

Why Join Us

This is an opportunity to work with cutting-edge inspection technology in a dynamic, global environment. You’ll play a critical role in ensuring the safety and reliability of rail infrastructure while gaining valuable international experience.

About Plasser American:

As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America. Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility. PAC is making the needed investments to continue its growth trajectory for many years to come. The next several years will be an exciting time of transformation. We look to the future to enhance our team and achieve our goals.