Utilities Coordinator

Description

Are you a confident, organised and commercially minded person looking to build a career in property?

The Arch Company is the UK’s largest small business landlord. We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings. Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.

Role Purpose

• Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
• Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
• Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
• Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
• Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
• Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
• Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
• Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.

Key Accountabilities

• Responsibility for utility invoice processing, including batching invoices, maintaining spreadsheets and trackers, and ensuring accurate financial records.
• Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
• Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
• Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled

Skills, Knowledge and Experience

EQUALITY, DIVERSITY & INCLUSION

At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.

For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company

About The Arch Company

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.

Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don’t meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.

For more information on Benefits, DE&I and open Vacancies, please visit our careers page.