Utilities Emergency Response Technician

Position Description

This posting will be used to fill a Full-Time, Represented, Saferty-Sensitive Utilities Emergency Response Technician position in the Department of Public Works, Bureau of Utilities. This is skilled work in the troubleshooting/investigation and emergency repair of water and wastewater utility system infrastructure. Employees respond to customer service emergency service calls, and troubleshoot and repair the problem or refer the problem to the appropriate area for follow-up.

NATURE AND VARIETY OF WORK The work involves responding to emergency calls from customers, contractors, businesses, and other County departments and other utilities regarding utility system infrastructure problems in water distribution or wastewater collection; evaluating and resolving the problem or referring the problem to the appropriate area for follow-up. The work requires a thorough knowledge of the construction, maintenance, and operation of utility system infrastructure (i.e., water distribution and wastewater collection systems) and a clear/concise understanding of workflow and organizational structure within the Department of Public Works Bureau of Utility Operations. Work assignments are performed with some degree of independence under the supervision of management who assigns work and makes inspections to ensure proper performance.

Examples Of Duties And Knowledge, Skills And Abilities (Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.) Responds to customer service emergency service calls regarding malfunctioning water or wastewater systems. Investigates/troubleshoots/repairs and/or refers utility system infrastructure problems on wastewater collection and water distribution systems such as public lateral sewage stoppages, mainline sewage stoppages, water main leaks, meter leaks, water service leaks, dirty/rusty water, air in lines, water meter changeouts, water meter vault/valve/lid problems, water pressure problems, bad ditch problems, and water sampling, etc. Prepares/completes daily operation logs, work orders, inventory sheets, pre-trip/post trip inspections, etc. Plans and schedules the maintenance of assigned vehicles. Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES Requires knowledge of wastewater collection and water distribution construction, operation, and/or maintenance, and of general safety requirements. Requires knowledge of basic mathematics and ability to use elementary computer skills. Ability to express technical matters of some complexity in written and oral reports as needed and by completing work orders in terms that are easily understood by non-professional people. Ability to deal effectively with citizens, contractors, businesses, other County departments, and other utilities. Ability to perform manual labor such as repeatedly opening and closing manhole lids/water valves/vaults/lids for extended periods of time, driving multiple hours daily, and working under unfavorable weather conditions. Ability to establish and maintain effective working relationships with co-workers, management, contractors, customers, businesses, and other County departments, and other utilities.

Minimum Qualifications Graduation from high school; four (4) or more years of experience in the construction, repair, operation, and maintenance of water distribution or wastewater collection systems; and a valid non-commercial Class C motor vehicle operator's license. NOTE: This position is Safety-Sensitive and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.

NOTE: Longevity pay is available based on years of service.

Supplemental Qualifications Preference will be given to applicants who possess the following:

Knowledge of water distribution and wastewater collection system processes, construction, operation and maintenance.

Experience using a CMMS (computerized maintenance management system) for work orders.

Experience with investigating, troubleshooting, and repairing infrastructure problems on wastewater collection and water distribution systems. -Excellent customer service skills.

Ability to communicate both verbally and in writing.

• Medical/Health Insurance Plans

• BlueChoice Advantage EPO

• BlueChoice Advantage PPO

• Dental Insurance

• CIGNA Dental PPO (Buy-Up)

• CIGNA Dental PPO (CORE)

• CIGNA Dental HMO (DHMO)

• Vision Insurance

• EyeMed

• Employee Life Insurance

• Term insurance of $10,000 for employees at no cost.

• Ability to purchase Supplemental & Dependent Life Insurance

• Disability Income Insurance

• Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

• Deferred Compensation Section 457 Plan

• Direct Deposit

• Credit Union

• Holidays

• Twelve days provided per calendar year, thirteen in general election year

• Annual Leave

• Less than 5 years - 13 days

• 5 years to less than 10 years - 15 days

• 10 years to less than 20 years - 20 days

• 20 years or more- 26 days

• Some positions will receive additional paid annual leave in lieu of holidays and personal leave.

• Disability Leave

• Accrual at a rate of 15 days a year

• Personal Leave Day, five per calendar year

• Leave Sharing

• Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

• Flexible Spending Accounts

• Dependent Care Reimbursement

• Health Care Reimbursement

• Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

• Universal Life Insurance with Long Term Care Rider

• United Legal Benefits

01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. Do not indicate "See Resume" in response to the supplemental questions. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read, understand and agree to this statement.

• Yes
• No

02

Did you graduate high school or possess a GED?

• Yes
• No

03

Do you possess four (4) or more years experience in the construction, repair, operation, and maintenance of water distribution or wastewater collection systems?

• Yes
• No

04

Please describe how you possess four (4) or more years experience in the construction, repair, operation, and maintenance of water distribution or wastewater collection systems. Please include employers, positions held, duties performed and length of employment.

05

Do you possess a valid motor vehicle operator's license?

• Yes
• No

06

Please indicate your driver's license number, the class of your license and the State where the license was acquired.

07

Do you possess knowledge of water distribution and wastewater collection system processes, construction, operation and maintenance?

• Yes
• No

08

In the box below, provide a detailed description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

09

Do you possess experience using a CMMS (computerized maintenance management system) for work orders?

• Yes
• No

10

In the box below, provide a detailed description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

11

Do you possess experience with investigating, troubleshooting, and repairing infrastructure problems on wastewater collection and water distribution systems?

• Yes
• No

12

In the box below, provide a detailed description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

13

Do you possess excellent customer service skills AND the ability to communicate both verbally and in writing?

• Yes
• No

14

In the box below, provide a detailed description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.

• Required Question