Utilities Manager

Requirements

• Coordinate corporate structuring activities to create, setup and undertake the licensing of the multi-utility businesses i.e. urban management, water, power, gas and telecom utilities
• Develop and implement the legal and operational framework to guide the operationalisation of the multi-utility businesses
• Manage relationships with regulators, vendors, consultants and other stakeholders as necessary for the successful setup, establishment and licensing of the utility companies
• Prepare business and statutory documentation required for the setup and approvals of the utility businesses including business plans, environmental impact assessments, white papers and implementation manuals
• Oversee and administer the day-to-day operational functions and components of the integrated multi-utility engineering and operations department including telecoms, electrical distribution, power supply, gas distribution, water distribution and supply, sewerage and sewage treatment within Alaro City
• Working closely with the Construction and Delivery team coordinate local project development efforts for the establishment of power, water, gas and telecom utility companies
• Have technical responsibility for handover of plant and equipment from the projects/delivery team at site, environmental reporting, compliance and monitoring of policies and procedures within the utility businesses
• Prepare commercial and technical model for provision of utilities including setting up of tariff structure, billing framework, metering systems and ERP/software recommendations for the respective utility businesses
• Implement and manage the utilities ERP/software system for Alaro City to ensure each of the utilities business units is tracked and monitored efficiently
• Analyse financial, technical and billing data to identify issues and opportunities, support and reinforce credit collections
• Construct a year by year demand and load profile for the utility companies
• Supervise the daily activities relating to supply utilities and functioning of the integrated technical departments
• Assist and support the investigation of faults and complaints about the utility services, monitor compliance with regulatory requirements
• Prepare the annual O&M budgets and other CAPEX expansion projects for the utilities companies
• Manage Alaro City's utility infrastructure along with future improvement and expansion plans
• Represent the utilities department at meetings with other business units to ensure tight integration and coordination
• Support customer relations to deal with complaints and other issues with end users and property owners
• Set up, oversee and administer the urban management function for Nigeria and implementation of development control guidelines
• Oversee facility management activities including managing service charge administration and accounts
• Monitor and oversee internal quality standards are met for the operational deliverables of utilities and maintenance services
• Prepare weekly, monthly and other periodic reports on the status of the urban management, and utilities business at Alaro City
• Effectively implement and ensure enforcement of best practices, policies and procedures for the utilities and urban management functions
• Establish and maintain effective working relationships with other departments, regulatory agencies, consultants and customers

Requirements Hard skills and experience:

• Minimum Bachelor's degree in Engineering, Project Management or Real Estate focused discipline;
• Master's degree and professional certificates are a plus
• Minimum of 7-10 years hand-on experience in utilities or facilities management with at least 3 years of relevant management experience
• Working knowledge of relevant regulatory agency processes and proven ability to facilitate approvals for required licenses
• Effective development/project management skills;
• Excellent budgeting skills;
• Excellent reporting skills

Soft skills:

• Mature, pragmatic and flexible approach, strong commercial judgment;
• Team player but comfortable working autonomously;
• Exceptional written and verbal communication skills;
• Good negotiation skills;
• Good attention to detail;
• Rigorous and organized approach; and
• Hands-on, ready to roll up the sleeves
• Quick learner and ability and pick up new skills in other related fields

Personal characteristics:

• High energy;
• Result-oriented;
• Strong work ethic;
• Ability to work effectively under pressure; and
• Desire to live and work in Lagos