Utilities Operations Specialist

Utilities Operations Specialist

Fort Worth, Texas

About the Role

We are seeking an organized, proactive Utilities Operations Specialist to take ownership of the contractor lifecycle outside of sales, with responsibility for equipment management, ongoing cost visibility, contractor oversight and offboarding.

This role will focus on establishing and maintaining effective operational processes, ensuring contractor-related costs and equipment are accurately tracked, and making sure issues are followed through to resolution. The successful candidate will bring structure, accountability and visibility to day-to-day contractor operations while supporting the wider team.

Key Responsibilities

Equipment Management

• Maintain a central record of equipment issued to contractors, including who it was issued to and whether it has been returned.
• Coordinate equipment recovery as part of the contractor exit process.

Contractor Cost Management

• Develop and maintain a monthly overview of costs associated with each contractor, including per diem, vehicles, fuel and equipment.
• Identify and challenge increases in contractor costs, providing clear visibility of ongoing expenditure.
• Coordinate with relevant internal stakeholders to maintain accurate cost records.

Contractor Oversight

• Manage the ongoing operational oversight of active contractors.
• Identify and raise performance issues with the relevant teams.
• Maintain records of issues raised, actions taken and outcomes through to resolution.

Vehicle and Insurance Planning

• Review current vehicle costs and arrangements.
• Identify gaps in existing insurance coverage.
• Develop and present costed options to improve vehicle and insurance arrangements.

Offboarding

• Develop and implement a consistent contractor offboarding process.
• Coordinate notice periods, final timesheets, access removal, equipment recovery, cost cessation and record closure.
• Take ownership of initiating and tracking the offboarding process through to completion.

Onboarding Support

• Develop working knowledge of existing onboarding processes.
• Provide onboarding cover during periods of absence or peak workload, following initial cross-training.

On-site Contractor Support

• Act as a first point of contact for contractors following relocation to DFW.
• Support issue resolution, equipment handovers and day-to-day coordination across front- and back-office operations.

First 90-Day Priorities

Within the first 90 days, the successful candidate will be expected to:

• Establish and implement a documented contractor offboarding process.
• Create a central equipment register covering all active contractors.
• Implement monthly cost visibility for each contractor.
• Review vehicle and insurance arrangements and present costed options.
• Begin cross-training on contractor onboarding processes.