Utilities Specialist

What This Role Is About:

We are looking for a Utilities Specialist for a Property management client of ours.

Your Main Responsibilities:

• Support utility related inquiries as escalated internally or via our external partners
• Provides centralized system support facilitating mitigation, clarification, correction of billing items
• Uses computerized system for monitoring, processing and/or auditing utility billing
• Communicates with site Team Members, corporate team members, utility companies and third party partners to ensure billing items and handled accurately and timely
• Ensures accurate record keeping and investigates/resolves inaccuracies per Operations Manual requirements.
• Responsible for completing tasks generated via work requests that come through a centralized mailbox and reporting.
• Record activities in operations software and tracking spreadsheet
• Partner with utility companies to support tasks including but not limited to opening, closing, and reinstating utility accounts / clarify accounting
• Support updating landlord agreements; obtaining signatures and facilitate paperwork between parties
• Support ledger related questions for residents in relation to utility charges
• Facilitate and support community communications to residents on utility changes
• Facilitate and support community and third party for maintenance to physical systems
• Initiate bulk utility transactions in conjunction with third party partners to ensure accurate resident billing
• Complete projects related to government programs such as IREM or credit opportunities
• Request adjustments to ledgers when necessary

What We’re Looking For:

• 3-4 years of related experience or equivalent combination of education and experience.
• Superior attention to detail
• Ability to work independently.
• Ability to navigate a computerized data entry system or other relevant applications.
• The ability to work in a fast-paced environment.
• History of building strong relationships with team members working in different locations.
• Advanced written and oral communication skills.
• Excellent computer skills and proven ability to handle a variety of tasks.
• Superb customer service skills.
• Proficiency in Microsoft Office Programs i.e. Outlook, Excel, and Word

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us:

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.