Utilities Technician

*Hybrid position, on-site Tues, Weds, and Thurs*

Qualifications:

The Meter Exception & Resolution Analyst is responsible for investigating meter reading exceptions and identifying the root causes that prevent successful meter reads, AMI communications, or accurate customer billing. This position serves as the central point of coordination for meter-related issues, working across multiple departments to drive issue resolution, remove barriers to obtaining meter reads, and ensure accurate consumption data is delivered to billing. The role supports improved read performance, reduced estimated bills, enhanced customer experience, and increased operational efficiency through proactive investigation, case management, and cross-functional collaboration.

Responsible for ensuring meter exchange activities are successfully completed end-to-end by identifying and resolving issues that prevent exchanges from flowing through business processes and systems. This role drives cross-functional coordination to remove barriers, validate meter communication, and ensure exchanged meters are accurately represented in operational systems and available for billing.

Required Qualifications for Position

2 yr degree AS or AA

• 4-5 years of experience in similar role

• Strong analytical and problem-solving skills with the ability to conduct root cause investigations.

• Excellent oral, written, and interpersonal communication skills.

• Ability to effectively coordinate work and resolution activities across multiple departments.

• Microsoft Excel and data analysis skills.

• Strong organizational, documentation, and follow-up skills.

Responsibilities:

Essential Functions

1. Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause.

2. Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop action plan for corrective action.

3. Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities.

4. Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues.

5. Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue.

6. Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.