Utilities/Public Space Cleaner

Essential Functions:

Maintains the overall cleanliness of the hotel’s public space by cleaning all assigned areas thoroughly on a daily basis

Cleans public areas including: Floors, elevators, lobbies, hallways, vending areas, service areas, stairwells and health club; outdoor walkways, gardens, parking lot, pool and entrance areas Completes work projects as assigned by supervisor and or management team.

Cleans and polishes floors, windows, mirrors, vending machines and ice machines.

Vacuums, shampoos, and removes spots from carpets as required Removes all litter from public spaces.

Dusts all spots thoroughly

Performs other cleaning duties as required

Uses housekeeping chemicals as necessary to clean assigned areas to standard

Prevents any damage to hotel property by exercising proper caution with chemicals

Maximizes job efficiency and orderly appearance by maintaining supply cart and stocks supply cart correctly

Operates vacuum cleaner according to operational procedures, replaces and/or empties vacuum cleaner on a regular basis

Ensures rapid maintenance and repair of hotel equipment by reporting all maintenance requests in a timely and efficient manner

Turns in articles found in public space to lost and found

Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

Take every opportunity to impress the guest and promptly respond to and resolve guest complaints

Anticipate and exceed guest expectations

Smile, have eye contact and greet guests immediately upon each encounter

Handle special requests properly

Assist other housekeeping associates in maintaining clean and organized work and public areas.

Follow correct procedures for entering a guest room

Keep voices and other noise low on guest floors, especially in the morning

Follow all applicable Brand Standards and Management companies Operating Procedures.

Supportive Functions:

Teamwork Skills

Be an enthusiastic, helpful and positive member of the team

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to, and friendly with all co-workers and supervisors

Communicate pertinent information to supervisor and co-workers

Care for co-workers’ rooms, carts and equipment

Respond positively to new ideas

Accept critical/developmental feedback openly

Safety and Security Skills

Be knowledgeable of policies regarding emergency procedures.

Minimizes safety hazards by following all safety, security rules and procedures

Be knowledgeable about bloodborne pathogen procedures

Properly document and store “lost and found” items o Use all chemicals and cleaners properly

Properly handle and account for keys

Responsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.

Education and Experience

High school or equivalent education required.

No prior experience required Specific Job Knowledge, Skills and Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak and understand the primary language(s) used in the workplace.

Requires some communication skills, both verbal and written.

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Must be able to lift up to 75 lbs on a regular and continuing basis.

Must be able to exert well-paced ability in limited space.

Must be able to exert well-paced ability to reach different areas of the hotel on a timely basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.