Utility Auditor

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Utility Auditor provides utility and invoice management services for a portfolio of clients, ensuring accurate and timely processing of community utility bills and individual resident invoices. This role works closely with internal teams and external utility providers to resolve escalated invoice issues and conduct system-generated audits. The Utility Auditor is responsible for maintaining high standards of accuracy and efficiency while managing utilities on behalf of clients.

*For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Duties/Responsibilities

• Process client utility invoice data accurately and in a timely manner.
• Resolve invoice exceptions to ensure correct association and processing.
• Communicate with utility providers and vendors to address issues preventing invoice processing.
• Investigate and resolve discrepancies between account balances and payments.
• Perform system-generated audits on utility invoices and coordinate resolutions with clients and providers.
• Ensure adherence to standard operating procedures and follow-ups.
• Collaborate with Utility Service Managers and internal teams to meet client needs.
• Support department metrics and key performance indicators (KPIs).

Essential Functions

• Analyze and process utility invoices with accuracy and efficiency.
• Communicate effectively with utility providers, vendors, and internal teams to resolve issues.
• Utilize problem-solving skills to investigate discrepancies and implement solutions.
• Maintain organization and attention to detail in managing multiple tasks and deadlines.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications/Skills

• 2-3 years of experience working with utilities, accounts payable, or a related field.
• Strong verbal and written communication skills.
• Ability to build and maintain strategic relationships with clients and team members.
• Proficiency in Google Suite and Microsoft Office products.
• Excellent problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently or collaboratively.
• Strong organizational skills to balance workload effectively.

Education and Experience Requirements

• High school diploma or equivalent required.
• Associate's degree preferred.
• Experience in property management or property management-related software is a plus.

AI & Operational Fluency

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Physical Requirements

Work is performed in an office (or home office) environment and requires the ability to operate standard office equipment and keyboards. Sedentary work. Repetitive work. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing, viewing a computer terminal, extensive reading, staring at a computer monitor for extended periods of time.

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?