Utility Billing Program Technician

Overview The City of Gresham is accepting applications for the role of Utility Billing Program Technician .

This position is part of the Financial Operations team within Budget & Finance and plays an important role in keeping Utility Billing processes accurate and on schedule. Program Technicians work with billing, meter-read, account, service, meter, location, and system information; complete technical billing processes; research and resolve issues; assist customers with complex or escalated billing and account concerns; and provide technical support to Utility Billing staff.

First review of resumes for consideration and interview will take place on Monday, November 2nd, 2026. To be considered in the first round of review please have your application in no later than midnight, November 1st. We’re looking for someone who enjoys detailed work, is comfortable learning and working across multiple systems, and takes pride in following issues through to resolution. Strong candidates will be organized, dependable, curious, and able to balance recurring deadlines with unexpected work that requires research and judgment.

This position works under the direction of the Utility Billing Supervisor and regularly works with Utility Billing staff, other City departments, outside utility partners, and customers.

Work hours for this full-time position will be Monday through Friday and vary between the hours of 7:00 a.m. to 5:00 p.m. Regular on-site presence at Gresham City Hall (1333 NW Eastman Parkway) is required to support customer-facing operations and staffing coverage. Hybrid work may be available when operational and coverage needs allow.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us. Position Description

The Utility Billing Program Technician performs technical and administrative work that supports accurate and timely utility billing. The position handles recurring billing and meter-read processes, establishes and maintains the account, service, meter, and location records that support billing, researches and resolves billing and usage issues, responds directly to customers on complex or escalated account matters, and serves as a technical resource for Utility Billing staff.

The work includes both scheduled processes and problem-solving. Some responsibilities follow established billing timelines, while others require researching an unexpected result, comparing information across systems, coordinating with another work group, or determining the appropriate next step.

What You'll Get To Do

• Billing Cycle & Meter Read Processing

• Complete recurring billing-cycle and meter-read activities, review consumption and billing information, address read-related issues, and follow through on corrections needed to keep bill production accurate and on schedule.

• Account, Service, Meter & Location Setup and Maintenance

• Establish and maintain the account, service, meter, and location information that utility billing relies on. Process new and changed services, meter installations and replacements, location and address changes, and other system updates that affect how a property or customer is set up and billed. Coordinate with other departments and utility partners when updates are needed.

• Billing & Usage Review, Adjustments and Exception Resolution

• Review billing, usage, and account activity to identify errors, unusual conditions, adjustment needs, unbilled activity, and other exceptions. Use account history, reports, system information, and supporting documentation to determine what happened and what action is needed.

• Technical Support, Customer Resolution, & Collaboration

• Serve as a technical resource for Utility Billing staff and respond directly to customers on complex or escalated billing and account concerns. Provide real-time support to Customer Service Representatives, step in when an issue requires additional research or assistance, and help explain account activity, policies, rates, codes, procedures, and available options. Provide guidance and training and coordinate issues involving multiple staff, systems, departments, customers, or outside partners.

• Reporting, Documentation & Operational Support

• Maintain reports, tracking tools, procedures, and technical documentation that support Utility Billing operations. Review information for trends, gaps, and follow-up needs; support system and process changes; and maintain working knowledge across Program Technician and core customer-service functions to help provide coverage and maintain service continuity when operational needs require it.

Qualities We Are Looking For

• Detail-Oriented

• You notice inconsistencies and want to understand why they happened. You can work carefully with detailed information while still keeping deadlines and the larger process in mind.

• Problem Solver

• You’re comfortable researching an issue, gathering the right information, identifying the likely cause, and determining the next step instead of simply passing the problem along.

• Organized & Dependable

• You can balance recurring responsibilities with unexpected work, keep track of what is still outstanding, and follow assignments through to completion.

• Comfortable with Systems & Data

• You’re comfortable learning new software, working with spreadsheets and reports, comparing information from different sources, and understanding how one process can affect another.

• Independent Learner

• You ask thoughtful questions, use available resources, apply what you’ve learned, and adapt as procedures, systems, and technology change.

• Clear & Collaborative Communicator

• You can explain complex or technical information clearly, including when a customer is frustrated or the answer may not be what they hoped for. You work effectively with customers, coworkers, and partners across different roles and departments.

Qualifications Minimum Qualifications:

• High School diploma or GED
• One (1) to four (4) years of administrative, technical program support, billing, financial operations, utility operations, or closely related experience.

Preferred Qualifications

• Experience in utility billing, finance, accounting, public utilities, or another environment involving detailed account or transaction processing.
• Experience researching discrepancies and reconciling information across multiple systems, reports, or data sources.
• Intermediate experience with Microsoft Excel or similar spreadsheet software.
• Experience using enterprise billing, financial, customer information, database, meter-data, or similar systems.
• Experience interpreting and applying established policies, procedures, rates, regulations, or business rules.
• Experience providing technical guidance, training, or process support to coworkers.
• Bilingual skills in Spanish or Russian are highly desirable but not required.

Selection Process

To apply for this position, click 'Apply' at the top of this job posting

Required Application Materials

• Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
• Answers to supplemental questions
• Resume

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.

If you desire a modification of this process to accommodate a disability, please provide your request in writing to [email protected], or by phone to 503-618-2729, upon submitting the required application documents. A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.

Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.

Veteran's Preference The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.

Our Commitment The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.

Please direct questions about this position to 503-618-2729 or [email protected].

If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.

An y offer of employment is contingent upon successful completion of a professional reference check and criminal background check. The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.

Medical Insurance Options

• City of Gresham Core Plan- UnitedHealthcare Options PPO Network
• Kaiser Permanente Traditional HMO

Dental Insurance Options

• Delta Dental PPO Plan
• Willamette Dental Insurance
• Kaiser Permanente

Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employee's contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.

For more detailed information, please visit our Employee Benefits page at: https://greshamoregon.gov/benefits/

01

What best describes your highest level of education?

• High School/ GED
• Some College
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree
• None of the above

02

How much experience do you have in administrative support, technical program support, billing, accounting, financial operations, utility operations, or closely related work?

• No experience.
• Less than one (1) year of experience.
• One (1) or more years of experience but less than two (2) years of experience.
• Two (2) ore more years of experience but less than four (4) years of experience.
• Four (4) or more years of experience.

03

Please describe the experience you selected above. Include the type of work you performed and the systems, records, reports, or processes you worked with. If you do not have this experience, enter “N/A.”

04

How would you describe your experience reviewing or comparing information from different systems, reports, spreadsheets, or other data sources?

• None: I have not performed this type of work.
• Limited: I have some experience reviewing or comparing data but it was not a regular responsibility.
• Moderate: I regularly reviewed or compared information and handled routine discrepancies.
• Extensive: I regularly reviewed information and independently researched and resolved discrepancies.

05

Please describe your experience researching information that did not match across records, reports, or systems. How did you verify the correct information and determine the next step?

06

How would you describe your experience applying policies, procedures, regulations, rates, or other established requirements?

• None: I have not performed this type of work.
• Limited: I have followed established procedures but had little responsibility for interpreting them.
• Moderate: I regularly applied established requirements and sought guidance for unusual situations.
• Extensive: I regularly interpreted and independently applied requirements to varied situations.

07

Tell us about a time you had to decide how a policy, procedure, or other requirement applied to a specific situation. What did you do, and when did you seek guidance, if needed?

08

This position includes recurring deadlines along with new requests and time-sensitive work that may arise throughout the day. How do you organize your work when several priorities need your attention at the same time? Please include an example.

09

How would you describe your experience with Microsoft Excel or similar spreadsheet software?

• Limited or no experience.
• Basic: Data entry, formatting, and simple calculations.
• Intermediate: Formulas, sorting, filtering, formatting, and working with larger data sets.
• Advanced: Lookups, pivot tables, data analysis tools, or similar functions.

10

Tell us about a time you recognized that a process or way of communicating was making it harder for someone to access information, complete a process, or participate fully. What did you do differently while still meeting the requirements of the work?

11

In place of a cover letter, tell us why you are interested in the Utility Billing Program Technician position and how your experience and strengths would help support accurate, timely, and consistent Utility Billing operations.

• Required Question