Utility Billing Technician

Overview

Join our dynamic team as a Utility Billing Technician, where you'll play a vital role in managing customer accounts, ensuring accurate billing, and maintaining seamless financial operations. This position offers an exciting opportunity to apply your accounting expertise within a public service environment, contributing to efficient utility services and excellent customer support. You'll be responsible for processing payments, reconciling accounts, and utilizing advanced financial software to uphold the integrity of our billing systems. If you thrive in a fast-paced setting and possess strong data entry, analytical skills, and customer service abilities, this role is perfect for you!

Responsibilities

• Prepares customer billing information for all utility accounts; retrieves meter readings from hand-held units and service adjustment or disconnection data from work orders; enters data to computer.
• Establishes new accounts and accepts utility deposits.
• Creates monthly billing reports including meter reading, service request, abnormal usage, prebill and accounts receivable reports.
• Reviews monthly billing reports for accuracy, makes necessary adjustments and corrections.
• Updates billing rate table information as directed.
• Reconciles customer deposit amounts each month.
• Processes work orders; maintains related information and account records.
• Balances cash drawer on a daily basis.
• Posts miscellaneous entries to the general ledger.
• Accepts tax payments.
• Prepares monthly sales and use tax report.
• Provides information and service to utility customers including preparing requests for re-reads and requesting service for broken or leaking meters.
• Performs general office duties including answering the phone and greeting customers.
• Other related duties as assigned.

Requirements

• Knowledge of city policies and procedures.
• Knowledge of general utility rates and changes.
• Knowledge of computerized billing systems.
• Knowledge of bookkeeping and accounting practices.
• Skill in performing basic mathematical calculations.
• Skill in auditing numerical data for accuracy.
• Skill in operating office equipment such as: a computer, typewriter, adding machine, and copier/facsimile machine.
• Skill in oral and written communication.
• High school diploma or equivalent.
• Valid driver's license.
• Ability to be bonded.

Join us in delivering exceptional utility services while advancing your career in a supportive environment that values precision, efficiency, and excellent customer care!

Pay: $18.78 - $23.78 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person