Utility Clerk

Job Overview
This is a front-facing position for the Town of Bronson, and, therefore, this person must have a pleasant demeanor, inviting and welcoming disposition, ability to multi-task, handles pressure well, knows and can employ deescalation techniques, receives constructive feedback professionally and responds positively.

Friendly and professional customer service both in person and by telephone, takes utility payments and enters data into computer billing program, answers general inquiries, listens to and handles complaints or routes them to the appropriate person, provides information concerning town services and operations, types correspondence or other documents as needed by the Manager, opens and closes utility accounts and processes refunds. Under general supervision of the full-time Utility Clerk, Deputy Clerk and Town Manager.

Representative Duties:

• Greets residents and visitors to Town Hall in a friendly, professional manner.
• Answers telephone calls efficiently and pleasantly.
• Receives utility payments and accurately enters into the utility accounting system.
• Assists customers with billing inquiries.
• Processes deposits and refunds.
• Assists with preparing billing as needed.
• Helps in solving utility customer accounts billing discrepancies.
• Processes work orders when customers request to verify readings, leaks, etc.
• Assists the Manager with typing agendas, meeting minutes and other letters or memorandums.
• Assists with preparing meeting packets.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties at times.)

Minimum Requirements:

High school diploma. Some college coursework or clerical experience, or a combination of both, preferred that provides the basis for the needed knowledge, skills and abilities.

• Knowledge of business English and basic arithmetic.
• Knowledge of office practices and procedures.
• Ability to understand and follow oral and written instructions.
• Ability to make mathematic computations and tabulations accurately and with reasonable speed.
• Ability to learn assigned clerical tasks readily and adhere to prescribed routines.
• Ability to be flexible and adaptable.
• Skilled in data entry and manipulation.
• Skilled in the use of various computer programs, such as Word, Excel and others.
• Skilled in basic clerical duties.
• Knowledge of basic business bookkeeping a plus.

Pay: From $15.00 per hour

Expected hours: 20.0 per week

Experience:

• general clerical: 1 year (Preferred)

Ability to Commute:

• Bronson, FL 32621 (Required)

Ability to Relocate:

• Bronson, FL 32621: Relocate before starting work (Preferred)

Work Location: In person