Utility – Lakeview

Shanty Creek Resorts

About Shanty Creek Resorts

Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.

About the Role

The Utility position at Lakeview plays a crucial role in ensuring the smooth operation of our hospitality and recreational services. This position is responsible for maintaining cleanliness and functionality in various areas, contributing to an exceptional guest experience.

The Utility team member will work collaboratively with other staff to uphold the highest standards of service and safety. By performing a variety of tasks, including cleaning, maintenance, and support services, this role directly impacts guest satisfaction and operational efficiency. Ultimately, the Utility position is essential in creating a welcoming and enjoyable environment for all visitors.

Responsibilities

• Perform routine cleaning and maintenance tasks in guest areas, restrooms, and common spaces to ensure a clean and safe environment.
• Assist in the setup and breakdown of events, including arranging furniture and equipment as needed.
• Respond promptly to guest requests and concerns, providing excellent customer service at all times.
• Monitor and report any maintenance issues or safety hazards to the appropriate personnel.
• Collaborate with team members to ensure all areas are well-stocked with necessary supplies and equipment.

Minimum Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications

• Previous experience in a hospitality or service-oriented role.
• Experience in maintenance or custodial work.
• Basic knowledge of safety and sanitation standards.
• First Aid and CPR certification.

Skills

• Attention to detail: Maintain high standards of cleanliness and help ensure a safe, welcoming environment.
• Safety awareness: Follow established safety protocols while completing daily tasks.
• Communication: Interact effectively with guests and team members to ensure needs are addressed promptly.
• Time management: Prioritize tasks and work efficiently in a fast-paced setting.
• Basic maintenance knowledge (preferred): Address minor repairs and upkeep to support overall guest satisfaction.
• First Aid and CPR certification (preferred): Demonstrate a commitment to the safety and well-being of guests and staff.