Utility Maintenance Manager

Vacancy No

VN888

Employment Type

Full-Time

Shift

Duration (if temporary)

Location Country

United States

Location State

North Carolina

Location City

Winston - Salem

Description

The Utility Maintenance Manager is responsible for managing utility maintenance activities at a customer facility, supporting safe, reliable, and efficient utility operations. This position reports directly to the Site Manager and receives direction from the customer and Armstrong’s Regional Service Manager. The Utility Maintenance Manager works with minimal supervision, using sound judgment and technical expertise to make timely, accurate decisions with the support of Armstrong’s broader management team.

Key Responsibilities

• Utility Maintenance and Reliability

o Manage maintenance of steam, compressed air, water, chilled water, vacuum, and electrical utility systems to meet established key performance indicators for safety, environmental compliance, reliability, quality, organizational effectiveness, and financial performance.

o Oversee maintenance planning, scheduling, and execution to support reliable equipment performance and minimize service interruptions.

o Manage maintenance activities to prevent personnel injuries, environmental harm, equipment damage, hazards, service interruptions, and regulatory violations.

o Analyze equipment and operational information, evaluate results, and develop effective solutions to maintenance problems.

o Recommend and implement capital repairs, equipment improvements, and cost-saving measures.

o Prepare and distribute operational and management reports and maintain accurate site records.

• Team Leadership and Development

o Supervise a team of 17 maintenance technicians, working through Maintenance Leads to coordinate daily maintenance activities.

o Provide clear direction, establish performance expectations, and monitor employee and contract personnel performance.

o Partner with the Site Manager on interviewing, hiring, employee training, performance management, and disciplinary processes.

o Make hiring recommendations and administer disciplinary actions, including terminations, in coordination with the Site Manager and applicable company procedures.

o Complete semiannual performance reviews and make wage increase recommendations.

o Identify employee training needs and support professional development and career growth.

o Develop and oversee training and qualification processes for new employees.

o Conduct staff meetings and toolbox discussions, recognize employee contributions, and promote teamwork.

o Work with Maintenance Leads to develop fair, balanced work schedules and assignments that ensure adequate coverage at all times.

o Provide leadership on off shifts when Maintenance Leads are unavailable.

o Help employees understand and follow company rules, policies, and applicable regulations.

• Customer Service and Communication

o Build strong working relationships with customer representatives and proactively identify and address customer needs.

o Keep the customer informed of maintenance activities, essential updates, and service status.

o Keep the Site Manager informed of critical site activities, concerns, and exceptions.

o Maintain clear, timely communication with the Site Manager, Maintenance Leads, Operations Manager, and operations team to support coordination and avoid unexpected issues.

• Safety and Compliance

o Lead by example and promote personal accountability for safety.

o Ensure employees have the tools, personal protective equipment, and training needed to perform their work safely and efficiently.

o Ensure required safety training is completed and safety suggestions, near misses, and injuries are promptly reported, documented, and followed up.

o Develop, review, and update site procedures, including job hazard analyses/job safety analyses (JHA/JSA), emergency procedures, standard operating procedures (SOPs), and lockout/tagout (LOTO) procedures.

o Ensure compliance with site permits and applicable local, state, and federal laws and regulations.

o Investigate plant incidents, identify root causes, and develop and implement corrective actions to reduce the likelihood of recurrence.

• Financial and Administrative Management

o Monitor overtime and staffing activities to support the financial performance of the account.

o Review and approve or verify employee vacation requests, time reporting, department expense reports, and purchase requisitions.

o Apply business and financial principles to staffing, resource allocation, maintenance planning, and cost management.

• Willingness to learn or train in the position.

• Must have the physical and mental stamina to stand, walk, lift, and adjust to the noise and lighting of the manufacturing environment.

• Other duties as assigned and not limited to just the above.

Key Requirements

• Working knowledge of steam, compressed air, water, chilled water, vacuum, and electrical utility systems and their associated equipment.

• Ability to read and interpret equipment operating manuals, drawings, schematics, and blueprints.

• Understanding of equipment alignment, vibration, balancing, and nondestructive testing.

• Ability to apply arithmetic, algebra, geometry, and statistics to maintenance and operational needs.

• Ability to use a variety of instruments and hand tools.

• Ability to properly use required safety equipment and personal protective equipment and train others in their use.

• Ability to use various software and productivity solutions: Lotus Notes/SharePoint, Outlook, Excel, Word, and CMMS/ERP (Ignition, SAP, IFS, etc.)

• Vocational or technical degree.

• Associate or bachelor’s degree in a STEM or related field, such as physics, mechanical engineering, or project management, preferred.

• Boiler operating, HVAC, or other relevant technical licenses preferred.

• North Carolina refrigeration license is a plus.

• Valid driver’s license and current auto insurance.

• 5 years of relevant experience, including at least 2 years in a supervisory or leadership role.

• Experience maintaining and troubleshooting industrial utility systems, such as steam, compressed air, water, chilled water, vacuum, and electrical systems.

• Experience coordinating maintenance teams, planning and scheduling preventive and corrective maintenance, and ensuring compliance with safety procedures.

• Experience working in a customer-facing or contracted service environment preferred.

Education Level

Bachelor's Degree or equivalent

Experience Level

3-5 years

Benefits

All benefits start on date of hire.

• Health/dental/vision/prescription coverage

• Flex Spending Account

• Life Insurance

• Company-match 401(k) Plan

• Vacation, sick and holiday pay

Physical Requirements