Utility Meter Technician

Job Summary:

Under the general supervision of the Utilities Superintendent or designated supervisor, the Meter Technician is responsible for completing daily service orders and supporting field operations related to the Town’s water metering system. This position plays a key role in ensuring timely service connections, disconnections, and customer-related field requests while supporting accurate meter data and reliable service delivery.

Essential Duties and Responsibilities:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Completely assigned service orders generated by Customer Service, including service connections, disconnections, high consumption investigations, meter locks, and related field requests.
• Read meters and record consumption along assigned routes to support accurate billing.
• Drive and walk established routes in varying weather conditions.
• Perform basic troubleshooting of meters, transmitters, and related equipment and reports deficiencies.
• Assist with installation, repair, and replacement of meters and associated components as assigned.
• Assist in maintaining and testing meter equipment to ensure proper operation.
• Maintain and operate assigned equipment, including handheld devices, tools, and work vehicles.
• Work closely with Customer Service and Water Operations to report field observations and assist with account-related issues.
• Respond to customer inquiries and concerns in the field, providing clear information and maintaining professionalism in high-stress situations.
• Assist Water Distribution and Water Operations staff with locating meters.
• Respond to customer inquiries and educate customers on water consumption and basic leak detection.
• Ensure meter accessibility by clearing debris and obstructions as needed.
• Manage daily workload and complete tasks in a timely manner.
• Perform other job duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

• General maintenance tasks and procedures.
• Streets and geography of the Town.
• Town’s functions, policies, and procedures.
• Strong written and oral communications and relational skills.
• Public relations and customer service.
• Follow and relay oral and written instructions, policies and procedures.
• Operate a variety of office equipment, including computer terminal, printer, calculator, fax, typewriter, and copier.
• Work with customers and education about basics of water consumption.
• Learn and retain skill in operation and maintenance of equipment and tools related to the position.
• Works outside extreme weather conditions with exposure to pets, animals, and the public.

Knowledge/Skills/Abilities:

• General maintenance tasks and procedures.
• Streets and geography of the Town.
• Town’s functions, policies, and procedures.
• Strong written and oral communications and relational skills.
• Public relations and customer service.
• Follow and relay oral and written instructions, policies and procedures.
• Operate a variety of office equipment, including computer terminal, printer, calculator, fax, typewriter, and copier.
• Work with customers and education about basics of water consumption.
• Learn and retain skill in operation and maintenance of equipment and tools related to the position.
• Works outside extreme weather conditions with exposure to pets, animals, and the public.

Minimum Requirements/Qualifications:

• High School Diploma or GED.
• Must be willing to learn.
• Demonstrate a positive attitude.

Other requirements:

• Must be 18 years of age or older.
• Must possess a valid State of Florida driver’s license.
• Must pass a physical examination and drug urinalysis test.
• Must not have been convicted of a felony.
• Must be able to work weekends and nights.
• Must be fluent in the English language; ability to communicate in Spanish is a plus.
• Must pass a background investigation in accordance with applicable laws and Town policies.

Physical Requirements:

This position typically requires the use of his/her hands to handle, feel, and/or operate objects, tools, and/or controls, and to reach with his/her hands and arms and legs. The employee is frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, crawl, smell, talk, and/or hear. The employee must frequently lift and/or move up to 50 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work is generally performed in outside weather conditions such as rain, cold, heat, wet, and/or humidity. The employee must be able to work in an environment that has vibration, high/precarious positions, and occasional fume/airborne particle exposure. The employee may have to work with toxic and/or caustic chemicals and the risk of electric shock. The noise level in the work environment is usually loud.

Comments:

This position may be required to report for work when a declaration of emergency has been declared. Certain essential town services are required to be maintained in any civil emergency (i.e., hurricanes). Depending upon the type of emergency, any and all employees may be activated as essential employees in the event of an emergency. Depending on the nature of the emergency, employees may be called upon to perform tasks outside of their daily duties.

DISCLAIMER:

The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required and shall not be construed as a declaration of the specific duties and responsibilities required of employees assigned to this classification.

EEO/AA Compliance Statement:

The Town of Lake Hamilton is an Equal Opportunity Employer and values diversity in its workforce. The Town does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Pay: $18.52 - $27.78 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person