Utilization Management Technician

The Utilization Management Technician provides support to the Utilization Management Department. Performance
requires accuracy, attention to detail, initiative, and pro-active approach to duties and responsibilities. The UM
Technician works with other support workforce members, and clinical and medical workforce members within a trauma
informed and person driven care model to:

• Process and track Utilization Management related issues in accordance with the Managed Care

Organization's guidelines for entering and tracking authorizations, processing completed clinical
assessments, and researching denial issues.

• Responsible for the timely and accurate tracking and entering of service authorizations, including insuring

service authorization requests are sent to applicable payers in accordance with UM guidelines.

• Assist in preparation of regularly scheduled UM/QM reports, as well as reconciling and tracking data from

multiple reports, communicating with applicable parties as needed.

• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Assist in case closures and discharge workflow process.
• Complete data entry from state database into electronic medical record for clients.
• Performs other related job duties as assigned.

Education, Training, & Experience

• High school diploma or equivalent (GED).
• Required 2 years’ experience in a medical office setting.

Knowledge, Skills, & Abilities

• Basic knowledge of managed care environment.
• Proficient in MS Office with expertise in Microsoft Word, Excel, and PowerPoint.
• Self-starter who consistently meets deadlines, can prioritize, multi-task and be flexible.
• Excellent organizational skills with the ability to prioritize multiple projects.
• Good research skills and attention to detail.
• Ability to write routine reports and correspondence and communicate effectively orally and in

writing with a variety of professionals and individuals receiving services/family members.

• Ability to deal with problems involving several concrete variables in standardized situations.