UW Oshkosh EAA Reservation & Operations Assistant

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Position Title:

UW Oshkosh EAA Reservation & Operations Assistant

Job Category:

University Staff

Employment Type:

Temporary (Fixed Term)

Job Profile:

Clerical Helper

Job Duties:

Join the University of Wisconsin Oshkosh Event and Conference Services team and play a key role in supporting guests attending EAA. As the EAA Reservationist and Operations Assistant at UW Oshkosh, you will manage guest reservations, coordinate communications, provide exceptional customer service, and help ensure a seamless lodging experience from booking through event execution. This is an excellent opportunity for a detail-oriented, customer-focused professional who thrives in a fast-paced, team-oriented environment and enjoys contributing to one of UW Oshkosh's largest and most visible summer operations.

Schedule:

• Hours may range from 7:45-4:30 p.m. Monday-Friday.

• Work will be up to 20 hours per week from October-May and 40 hours per week during June and July.  There will be a break period in August and September.

Key Job Responsibilities:

• Utilize StarRez conference software to manage guest reservations, guest billing and event reporting.

• Respond via phone and email correspondence to manage individual EAA guest reservations.

• Effectively handle continuous communication with guests including complaints and concerns.

• Prepare newsletter and email communication to be sent to EAA guests.

• Coordinate with Event & Conference Services staff to ensure work is being done correctly and efficiently.

• Provide exemplary customer service to all guests.

• Assist with check in and execution of the EAA Airventure Lodging event the week of the event.

• Mandatory availability during the 10 days of EAA lodging.

Department:

Events and Conference Services

Compensation:

Starting at $17 per hour commensurate with experience

Required Qualifications:

• Must offer a flexible schedule and be available during business hours-7:45-4:30 p.m Monday-Friday

• Customer Service Experience

• Basic knowledge of Microsoft office suite

• Ability and desire to learn on the job and be detail oriented.

• Ability to multitask.

• Ability to work in a fast paced environment with multiple competing deadlines.

Preferred Qualifications:

• High level of computer and software proficiency, including the ability to independently navigate multiple software systems, troubleshoot routine issues, and quickly learn new technologies.

• Prior supervisory experience

How to Apply:

Applicants must submit the following documents using the online application:

• Cover Letter
• Resume

*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.  

Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.

To Ensure Consideration: Applications will be accepted until this position has been filled. Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Contact Information:

For questions regarding your application and additional options to apply, contact Human Resources at [email protected] or 920-424-1166.

Work Authorization
Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore, STEM extensions are not options for work authorization.

Legal Notices:

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.   

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.   

Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.