UX Analyst

Role: UX Analyst

📍 Location: Brussels, Belgium

🏢 Company: Tata Consultancy Services (TCS) Belgium

📅 Employment Type: Full-time

About the Role

We are seeking a highly motivated UX Analyst to help create intuitive, accessible, and user-centered digital experiences. In this role, you will conduct user research, analyze user behavior, evaluate design effectiveness, and collaborate with cross-functional teams to drive evidence-based design decisions. You will play a key role in ensuring products and services meet user needs while adhering to industry standards and accessibility requirements.

Key Responsibilities

• Conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
• Analyze web analytics and UX metrics to identify trends and generate actionable insights.
• Plan and conduct usability testing based on human-centered design principles.
• Develop and administer surveys, interviews, and feedback collection activities.
• Create user personas, customer journey maps, and task flows to support user-centered design.
• Perform heuristic evaluations and identify usability issues using established UX principles.
• Present research findings and recommendations to stakeholders in a clear and compelling manner.
• Collaborate with designers and developers to translate research insights into product improvements.
• Conduct A/B testing to evaluate design alternatives and optimize user experiences.
• Develop and maintain UX guidelines, standards, and best practices.
• Continuously gather user feedback and support iterative product improvements.
• Coach and mentor teams on UX methodologies and user-centered design practices.
• Ensure accessibility compliance with standards such as WCAG 2.2, EN 301 549, and the European Accessibility Act (EAA).
• Maintain a centralized research repository and ensure compliance with privacy and consent requirements.

Required Qualifications

• Experience as a UX Analyst, UX Researcher, UX Consultant, Digital Communications Specialist , or similar role.
• Demonstrated portfolio showcasing UX projects across multiple industries.
• Strong knowledge of UX research methodologies, including usability testing, surveys, interviews, and A/B testing.
• Experience with user journey mapping, task flows, wireframing, information architecture, and interaction design.
• Familiarity with web technologies and standards, including HTML, CSS, XML, SEO, analytics, and accessibility.
• Experience with UX/UI and prototyping tools such as:
• Figma
• Sketch
• Adobe XD
• Axure
• Balsamiq
• Adobe Creative Suite

Accessibility & Standards Knowledge

• Strong understanding of:
• WCAG 2.2
• EN 301 549
• European Accessibility Act (EAA)
• ISO 9241-210 Human-Centred Design Principles

Certifications (Preferred / Mandatory for Mid-Level Roles)

One of the following certifications or equivalent:

• Certified Usability Analyst (CUA)
• Certified User Experience Analyst (CXA)
• Nielsen Norman Group (NN/g) UX Certification
• Certified Professional in User Experience (CPUX)
• Google UX Design Professional Certificate
• Akendi UX Certification

Key Skills

• Strategic stakeholder management and ability to articulate the business value of UX.
• Strong presentation and communication skills with the ability to influence decision-making through evidence-based recommendations.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Results-oriented mindset focused on delivering measurable outcomes.
• Strong analytical and problem-solving capabilities.
• Commitment to UX quality standards and continuous improvement.
• Ability to participate in multilingual environments.
• Language: Fluent in English & one of French or Dutch.