UX Analyst Intern

Key Responsibilities

• Support UX research activities to understand user needs, behaviors, and pain points.
• Analyze user journeys and identify usability issues, friction points, and opportunities for improvement.
• Assist in conducting and documenting usability testing and user feedback sessions.
• Collect and analyze qualitative and quantitative user data to identify patterns and insights.
• Support the analysis of product metrics such as task completion, drop-off rates, error rates, and user satisfaction.
• Translate UX findings into clear and actionable recommendations for the Product Team.
• Support product discovery and validation activities by providing user and usability insights.
• Assist in preparing research reports, findings, presentations, and documentation.
• Collaborate with Product and relevant stakeholders to understand business and user requirements.
• Support the team in tracking prioritized UX findings and evaluating the impact of implemented improvements.
• Use tools such as Figma, Mixpanel, Airbridge, Jira, and analytics platforms to support research and analysis activities.

Requirements

• Current undergraduate student or fresh graduate in Business, Computer Science, Design, HCI, Engineering, or a related field.
• 0–1 year of experience through internships, academic projects, freelance work, or practical exposure.
• Strong interest in UX research, user behavior, usability, and digital products.
• Basic understanding of UX research methods, usability testing, and user journey analysis.
• Basic ability to interpret qualitative and quantitative data.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.
• Strong attention to detail and ability to identify patterns and user pain points.
• Ability to work collaboratively with Product and cross-functional teams.
• Familiarity with Figma, Mixpanel, Airbridge, Jira, Google Analytics, or similar tools is a plus.
• UX Research, Product, Analytics, or UI/UX courses or certifications are a plus.