UX Content Designer

Why you'll love this job

• We're a multidisciplinary UX team that drives the user experience for both customer and employee-facing applications.
• In this position you'll be working with the Senior UX Designer and be responsible for creating content across our employee facing customer service tool.
• You'll get experience and insight into understanding business requirements user research and work with product teams to deliver clear consistent customer-focused content.
• In this position you'll be responsible for planning creating and managing content across multiple digital channels.
• The UX Content Designer has a deep understanding of the content planning tone-of-voice style and formatting needed to maintain consistency and brand identity.
• You'll partner with UX Product Designers and product teams to provide relevant customer-focused content based on the understanding of our customers and employee's behaviors needs and pain points.
• You'll participate in user research to understand and analyze the performance of content identify areas for improvement and optimize messaging to ensure it resonates with our end users.
• This job is a member of the Technology Strategy User Experience UX team within the Information Technology division.

Principle duties and responsibilities

Provide content strategy to ensure relevant content is delivered contextually.

• Collaborate on a content roadmap and conduct content audits.
• Establish and maintain operational processes and procedures for managing content requests and delivery.
• Lead content governance and implementation of best practices at an enterprise level
• Work with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successful.
• Coach and mentor others on content strategy best practices.
• Create documentation based on user groups to understand the tone and voice.
• Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product.

Minimum qualifications -education and prior job experience

• Bachelor's degree in English journalism technical writing or equivalent experience / training.
• 5 years creating and executing digital content strategy across multiple channels.
• Extensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEO.

Preferred qualifications - education and prior job experience

Master's degree in English journalism or technical writing.

• Experience using a content management or knowledge management system and agent-facing applications.
• Experience with technical projects involving AI / machine learning.
• Travel industry experience.

Skills licenses and certifications

Superior writing editing and proofreading skills:

• You understand the importance of clearly and concisely communicating for digital channels.
• A proven track record of collaboration across product and UX teams.
• You can translate complex concepts into easy-to-understand interactive experiences.
• A passion for creating great digital user experiences with actionable knowledge of the digital landscape.
• Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.
• You're able to influence decision makers.
• A passionate advocacy for effective user-friendly communication
• You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.
• Collaborate with multiple stake holder groups to gain alignment and input related to content needs.