UX Ops

Role:
User Experience Assessment, User Scenario definitions, Problem Framing, Wireframing, Prototyping, User Boarding, Usability testing

Responsibilities:
Neutrally represent User in a project and while management deliberations

Continuously evaluate prospect and user needs and industry trends and serve as a conduit to Product for Product development

Travel to end-user sites and pilot/test locations to scout opportunities

Develop new tools to make effective prototypes and closer to users/ use-cases

Identify design shortfalls & User needs through User Researches

Making design + UX proposals related to functions & features

Delivering on project requirements & within target timelines

Come up with UI and UX strategies based on our target goals

Collaborate with other Depts. to utilize their domain expertise to ensure successful delivery on user needs & ultimately high levels of user satisfaction

Define & describe an architecture of a solution in context of a specific solution

Compile & present User needs and solutioning to Management/ Leadership

End goal:
Designing friction-free UX & engineering simple-to-use connected mobility solutions through digital (App) in combination with physical (in-car)

Required Skills

Experience in Solution Engineering and communicating complex user issues and use cases to development teams/ product departments

Deep familiarity with both quantitative & qualitative research methods including AB testing, data analytics, and user research

Familiarity and experience with agile development methodologies

Experience analyzing some unstructured information, knowledge of visualizing, hands-on with MS Office, and Creative Prototyping tools

Experience interpreting user insights into potential engineering opportunities

Adequate skill in crafting original GUI mockup, storyboarding, user flows, freehand sketching, and low fidelity prototypes

Curiosity of data-based decision making and comfort working with data

Basic understanding of Design Thinking

Basic understanding of automotive systems Desired skills

Familiarity and experience with development tools (JIRA, Miro, XD, Figma etc.)

Willingness to be occasionally hands-on (Telematics Hardware installation at the customer facility for POC, application testing, etc.)

Willingness to travel up to 50% of the work week (in no-pandemic situation)  Basic technical understanding of smartphone App dev

Experience conducting a user research

Experience with user-centered design methodologies

Working knowledge of behavioral analysis

Basic understanding of Controller Area Network protocol & Telematics system

Behavioral

A strong sense of urgency

An effective team player

Out of box + yes-and mindset to achieve goal

Critical-thinking and problem-solving skills

Respectable time-management skills

Proficient interpersonal and communication skills

Last but not the least, a positive attitude and an awesome sense of humor