UX Researcher and Service Designer

🌟 We're Hiring: UX Specialist, Digital Factory Platform! 🌟

We are looking for a skilled and innovative UX Specialist to join our Digital Factory Platform team. The ideal candidate will have extensive experience in user experience design, with a focus on creating intuitive and engaging digital solutions that enhance user satisfaction and drive business success.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: UX Specialist

Key Responsibilities

1. Lead user research and usability testing for internal and enterprise products, including

interviews, contextual inquiry, surveys, prototype testing and adoption feedback loops.

2. Design self-service platform experiences for product teams, developers, business users

and operational stakeholders, reducing friction across access, onboarding, provisioning,

deployment and support workflows.

3. Map end-to-end user journeys across complex operational workflows, identifying pain

points, handoffs, dependencies, governance controls and opportunities for simplification.

4. Apply service design methods to define service blueprints, backstage processes,

touchpoints, roles and ownership across platform and product delivery journeys.

5. Design developer workflows and platform interaction patterns covering golden paths,

environment provisioning, deployment requests, access management, documentation

discovery and operational support.

6. Create wireframes, prototypes, interaction flows, information architecture and design

specifications that can be iterated with users and implemented by engineering teams.

7. Design role-based dashboards and views that present the right information to different

stakeholder groups, including developers, product owners, operations teams, security,

finance and leadership.

8. Develop clear data visualization patterns for platform metrics such as adoption, delivery

progress, service health, cost, incidents, compliance posture and user feedback.

9. Collaborate closely with product owners, engineers, architects, security, finance, operations

and business stakeholders to ensure UX decisions are practical, evidence-based and

aligned to platform outcomes.

10. Document design principles, reusable UX patterns, user journeys, design decisions and

research insights to improve consistency, maintainability and knowledge retention.

Required Skills and Experience

1. 5+ years of hands-on UX, product design, service design or experience design work,

preferably for internal platforms, enterprise systems, developer tools or operational

products.

2. Strong user research and usability testing experience, with the ability to plan research,

synthesize insights and translate findings into actionable product and platform

improvements.

3. Experience designing self-service platforms, internal portals, workflow tools or enterprise

products that support multiple user groups and operational use cases.

4. Experience designing developer workflows, technical user journeys, onboarding flows,

documentation experiences, request workflows or platform services used by engineering

teams.

5. Strong service design capability, including service blueprinting, stakeholder mapping,

journey mapping, process mapping and touchpoint design across complex workflows.

6. Ability to design role-based dashboards, information views and reporting experiences

tailored to different stakeholder groups and decision-making needs.

7. Strong data visualization skills, with the ability to simplify complex operational, technical,

cost, risk or performance data into clear, usable and actionable views.

8. Proficiency in modern design and prototyping tools such as Figma, Miro, FigJam or

equivalent tools, including the use of AI-enabled design features to accelerate ideation,

prototyping and design iteration.

9. Good AI literacy, with the ability to understand AI-assisted workflows, assess appropriate

use of AI tools and apply them responsibly in research, ideation, prototyping and product

design activities.

10. Ability to work with product owners and engineering teams to translate user journeys into

backlog items, design specifications, acceptance criteria and implementation-ready flows.

11. Strong communication and facilitation skills, with the ability to run workshops, present

design rationale, align stakeholders and explain user insights to both technical and non-

technical audiences.

12. Comfortable working in an agile, product-oriented environment where designs are tested,

iterated and improved based on evidence, adoption feedback and measurable outcomes.

Preferred Skills

1. Experience designing for cloud, platform engineering, DevSecOps, AI, data platforms,

automation platforms or technical operations environments.

2. Familiarity with enterprise technology delivery, governance workflows, access control

processes, change management, audit requirements or operational support models.

3. Experience creating design systems, reusable UX patterns or component libraries for

internal products.

4. Experience designing dashboards using tools such as Power BI, Azure dashboards,

Grafana or similar visualization platforms.

5. Familiarity with public sector, regulated enterprise or government technology environments.

6. Exposure to tools such as Jira, Confluence, Azure DevOps, GitHub, ShipHATS, Figma,

Miro or other modern product, design, AI-assisted and engineering collaboration tools.

Ready to shape the future of digital experiences? 🚀 Apply now and let's innovate together!