Vacation Services Coordinator

Major Duties And Responsibilities - Duty or Responsibility % Importance

• Ensure that all inbound calls are answered and facilitated

promptly and professional in accordance with scripted

introductions. 10% 3

• Ensure that all long-distance calls are dispatched professionally. Ensure that all calls are tracked accurately. 10% 3
• Audit Manifest Daily to ensure that Trip Tickets are updated accurately as it relates to Solicitor, Sales Executive, Source & Location Codes, Manifest Codes and Gift Codes. 10% 3
• Create the daily Sales rotation. Manage the Rotation understanding the rules of Power, Gold-Boxing and restacking. Hand out tours accurately and fairly based on rotation rules 10% 3
• Ensure that all tours generated from In-House Integration are accurately booked through In-House Sun DG System. 10% 3
• Ensure that all Wake-Up, Reminder Calls & No-Show Calls are made promptly and professionally in accordance with approved scripting. 5% 2
• Issue and track all Marketing & Sales Incentives. 5% 2
• Ensure that all mini previews generated from the General Information Sales Line are accurately statuses in Guest Tracking. 5% 2
• Facilitate and distribute reports from DG to Marketing and Sales Management. 5% 2
• Facilitate and distribute manual tracking sheets to Marketing

and Sales Management. 5% 2

• Accurately Update all Daily Reports to ensure adequate tracking of all tour information for the various Sales Channels 5% 2
• Assist with new Marketing & Sales Programs/Initiatives. 5% 2

This is intended to be a general job description and should not be construed as all-inclusive. 2

• Audit In-House Manifest and Guest Reward Tracking Sheets daily to ensure all tours are updated and gifted correctly. 5% 2
• Assist with Marketing Administrative duties as needed. 5% 2
• Assist with In-House Arrivals Classifications and Lead Assignments as needed. 5%

Education/Experience, Knowledge, Skills And Competencies – Education – Post High School Education desired but not required, Intermediate Computer Skills with intense focus on MS Office Applications inclusive of MS Excel and MS Word.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Work Standards – Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to

ensure quality; Prioritizes and plans work activities; Uses time efficiently.

Teamwork/Collaboration – Actively participating as a member of a team to move the team toward the completion of goals; Shares expertise with others; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Listens to others without interrupting; Keeps emotions under control; and remains open to others' ideas.

Judgment/Decision Making – Identifying and understanding issues; problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures; Changes approach or method to best fit the situation.

Ethics and Integrity – Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills Stress Tolerance – Maintaining stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization.

Optimism – Consistently taking ownership of and a positive and confident approach to goals and tasks at hand; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Oral Communication/Written Communication- Listens and gets clarification; Responds well to questions; Participates in meetings; Able to read and interpret written information.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

This is intended to be a general job description and should not be construed as all-inclusive. 3

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

Decision making/Latitude - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Coaching/Mentoring – Fosters quality focus in others. Provides on the job reinforcement of policies/procedures/program guidelines.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.