Vacheron Constantin - Client Advisor

Position Summary

A Client Advisor is the frontline representative of the Brand, thus responsible for managing the customer’s experience and selling products

Main Responsibilities

Sales and customer service

• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs

Policies and procedures:

• Understands and abide by safety regulations and security procedures
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
• Have complete and accurate knowledge of the Brand and our products
• Follow authorization and reporting procedures

Candidate Profile

• Minimum 2 years' experience in luxury retail, preferably in luxury watches
• Form 5 graduate with good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills