Valet Coordinator (洗衣房聯絡員)

About Us Find Your Shangri-La in Shangri-La. Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Enchantment begins in an Ever-Bustling City: Kowloon Shangri-La, Hong Kong , the very first hotel to open in the reclaimed Tsim Sha Tsui East where the glam light of the city starts right outside our doors. Kowloon Shangri-La sits in the famous shopping and entertainment district of Tsim Sha Tsui East. Apart from food, shopping, and popular places of interest, Tsim Sha Tsui is a land of legends brimming with cultural heritage and fascinating stories.

About The Role As a Valet Coordinator ( 洗衣房聯絡員), you will be assisting with the daily operations of the Housekeeping Department, ensuring a welcoming stay for our guests.

Key Responsibilities

• Handle incoming guest calls regarding laundry inquiries and service requests.
• Collect and inspect guest laundry items, reporting any damage upon collection if there is any.
• Record laundry orders and item quantities accurately in the system.
• Sort laundry items by material and colour for proper processing.
• Perform any other duties as assigned by Management.
• 處理客人來電，解答有關洗衣服務的查詢及要求
• 收取客人衣物，並於收取時檢查及匯報任何損毀情況
• 準確輸入洗衣訂單，記錄衣物數量及服務要求
• 按衣物材質及顏色分類處理客人衣物
• 履行上司分配的工作

About You

• At least 1 year of relevant experience in the Laundry Department in Hotels.
• Good knowledge of clothing labels and laundry procedures.
• Good computer and customer service skills.
• Good command of spoken and written English and Chinese.
• 具備最少一年酒店洗衣房經驗
• 具備衣物標籤及洗衣程序知識
• 良好使用電腦和客戶服務技巧
• 良好英文、廣東話及普通話

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.