Valet Services Lead

• Area of Interest: Support Services
• FTE/Hours per pay period: 1.0
• Department: Valet Services- Downtown
• Shift: 8-hour shifts, Mon - Fri
• Job ID: 186651

Overview UnityPoint Health- St. Luke's - Downtown

Full Time, 8-hr shifts

Mon-Fri

The Parking/Valet Senior Attendant NE oversees day-to-day parking and valet operations to ensure safe, efficient, and high-quality service delivery. In addition to performing valet and operational duties, this role provides on-site supervision, supports training of new staff, manages escalated situations, and ensures compliance with service standards, safety regulations, and financial procedures. The senior attendant acts as a key liaison between frontline staff, security, and facility operations to enhance patient and visitor experience.

Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Join our team of experts and make a difference with UnityPoint Health.

Responsibilities

• Supervise valet and transport activities, ensuring smooth handoffs, prompt service, and courteous interaction with patients and visitors
• Train and mentor new or junior parking/valet attendants, modeling customer service excellence and safe vehicle handling
• Oversee vehicle inspection and documentation process to ensure accuracy and reduce liability
• Coordinate transport support for patients and visitors requiring mobility assistance or wheelchair service
• Respond to escalated issues and urgent situations (e.g., Code Blue, falls) with professionalism and urgency Monitor staffing at valet stations and entrances; reassign team members as needed based on flow and volume
• Serve as primary point of contact for guest service concerns related to valet operations
• Maintain a consistent, positive presence to reinforce service standards and departmental expectations
• Monitor daily parking operations, ensuring proper fee collection, ticket validation, and departmental charge accuracy
• Maintain oversight of cash handling, ensuring compliance with financial protocols and reconciliation procedures
• Conduct routine checks on all parking equipment (ticket spitters, gate arms, printers); escalate issues to maintenance promptly
• Ensure valet stations and parking areas are stocked with necessary supplies and maintained in clean, functional condition
• Track and report on vehicle volume, traffic patterns, and ramp capacity to support operational decisions and improvements
• Compile and submit daily activity and incident reports; flag safety, service, or workflow issues to management

Qualifications Education:

• High School diploma/GED or equilvalent required

Experience:

• Two (2) years good driving record and two (2+) years in customer service experience required.

License(s)/Certification(s):

• Valid driver’s license when driving any vehicle for work-related reasons required.
• Basic Life Support within 30 days of hire required.
• Management of Aggressive Behavior withing 90 days of hire required.
• IA Child and Adult Mandatory Reporter Training within 90-days of hire required.