Valet Supervisor

To supervise and coordinate valet operations, ensuring the highest levels of customer service, safety, and efficiency while managing valet drivers and maintaining company service standards.

Key Responsibilities

• Supervise and lead valet drivers during daily operations
• Ensure vehicles are parked, retrieved, and delivered safely and efficiently
• Monitor staff attendance, grooming, performance, and discipline
• Provide excellent customer service and handle client inquiries, complaints, and special requests professionally
• Allocate duties and work schedules to valet staff
• Conduct daily briefings and ensure compliance with company policies and procedures
• Monitor vehicle movements and maintain accurate records and reporting
• Ensure assigned parking areas are organized, safe, and operational
• Train, coach, and evaluate valet drivers to maintain service excellence
• Investigate and report incidents, damages, accidents, or customer complaints
• Coordinate with clients, site management, and operations teams to ensure smooth service delivery
• Ensure all drivers hold valid licenses and comply with traffic regulations and safety requirements

Requirements

• High school diploma or equivalent
• Minimum 3 years of experience in valet operations, transportation, hospitality, or fleet management, with at least 1 year in a supervisory role
• Valid driving license with a clean driving record
• Strong leadership and team management skills
• Good English communication skills; Arabic is an advantage
• Excellent customer service and conflict-resolution abilities
• Ability to work flexible shifts, including weekends and public holidays
• Basic computer skills for reporting and record keeping