Valet Supervisor

Scope of Position

The Valet Supervisor assists in the day-to-day management of the valet operation ensuring that valet interactions are handled within contractual guidelines of the location, adhering to company and airport policies and procedures, fostering good client/customer relations and promoting a professional image and approach to the business.

Essential Duties and Responsibilities

To perform the Valet Supervisor position successfully, the individual selected for the position must be able to satisfactorily perform each essential duty and responsibility listed below with minimal supervision:

· Ensure customers are receiving timely service

· Assist with hiring, training and coaching an excellent valet team

· Create a staffing schedule according to the anticipated daily vehicle volume

· Comply fully with the standard operating procedures while always ensuring the safety and security of vehicles and keys

· Prepare and process daily paperwork according to audit compliance standards

· Ensure that drive lanes and crosswalks are clean and clear of debris, water, oil spills, etc.

· Create and implement a successful staging plan, utilizing all aspects of the location’s layout to ensure maximum parking capacity

· Handle, process and calculate revenue

· Administer employee progressive disciplinary action

· Substitute and fill-in for any position if and when necessary

Starting Hourly Rate of Pay

The starting rate of pay for the Valet Supervisor position is $24.00 hourly.

Work Environment

The work environment characteristics described here are representative of those that an individual encounters while performing the essential duties and responsibilities of the Valet Supervisor position:

· The position is located at an airport terminal where the noise level in the work environment is usually moderate

· The main responsibilities of the position are conducted in an office setting where the temperature settings are controlled

· The noise level in the work environment is usually moderate

· Driving is conducted outside where the temperatures are diverse and the weather conditions are adverse

Position Status and Availability

The individual selected for the Valet Supervisor position must be available to work a full-time, flexible shift including weekends, holidays and overnight.

Position Requirements

The requirements listed below are representative of the knowledge, skills and/or abilities required for an individual to successfully perform the Valet Supervisor position:

· Strong customer service skills

· Ability to push, pull and carry objects weighing up to 75 pounds

· Ability to comply with company policies and procedures

· Ability to speak clearly, write legibly, perform basic calculations and work well other employees

· Willingness to work outside in extreme weather conditions (cold, hot, rainy)

· Consistently arrive at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

· Ability to effectively communicate in English (speak, read, write) with customers, co-workers and management to their understanding

Licenses

The individual selected for the Valet Supervisor position must:

· Possess a valid California state issue driver’s license with a current address and no restrictions

· Possess an acceptable driving record (MVR) with no at-fault accidents within the last seven (7) years

Computer Skills

The individual selected for the Valet Supervisor position must:

· Possess basic computer software knowledge including utilization of Microsoft Word, Excel and Outlook

· Possess the ability to quickly grasp computer mainframe systems to ensure an efficient and effective flow of business operations in the processing of payroll, employee documents and the completion of employee training courses

Supervisory Experience

The individual selected for the Valet Supervisor position must possess:

· At least one (1) year of supervisory experience, preferably Valet

· Previous Valet Supervisory experience a plus

Math Ability

The individual selected for the Valet Supervisor position must possess basic mathematical skills to:

· Add, subtract, multiply and divide

· Calculate figures and amounts such as discounts, interest and percentages

Work Environment

The work environment characteristics described here are representative of those that an individual encounters while performing the essential duties and responsibilities of the Valet Supervisor position:

• The noise level in the work environment is usually moderate
• The position is in an office setting where the temperature settings are controlled

Physical Demands

The physical demands described below are representative of those that must be met by the individual to successfully perform the essential functions of the Valet Supervisor position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the Valet Supervisor position.

While performing the duties of the Valet Supervisor position, the individual is required to:

· Regularly stand

· Frequently walk

· Use hands to fingers

· Handle or feel objects, tools or controls

· Talk or hear

· Occasionally sit

· Reach with hands and arms

· Climb or balance

· Stoop, kneel, crouch or crawl

· Occasionally lift and/or move up to 20 pounds

Education Requirements

The individual selected for the Valet Supervisor position must possess:

· A high school diploma or general equivalency diploma (GED)

· At least one (1) year of previous supervisory experience preferably in Valet

· At least one (1) year of customer service experience

Global Parking Systems is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid training
• Vision insurance

Experience:

• Supervisory: 1 year (Required)

License/Certification:

• State issued driver's license with acceptable driving record (Required)

Work Location: In person