Validations Specialist I

Class title: Program Specialist III
Posting No.: 1005-27
Opening Date: 10/08/2026
Closing Date: Open Until Filled
Location: Bush Building, 1801 Congress Ave., Austin, TX 78701

Class Code: 1572

FLSA: Non-Exempt

Salary Group/Salary: B19, $48,244.08-$51,000.00/yr.

Division: Lottery Operations

Number of positions: 1

General Description
Performs complex (journey-level) consultative services and technical assistance work. Work involves planning, developing,

and implementing validations program support work/activities and daily operations and functions of the Validations Section

and providing consultative services and technical assistance to program staff, the general public, agency staff and

governmental agencies. Performs high volume validations, processing, and/or payments of claims for scratch ticket games

and draw games in a Lottery Claim Center in accordance with established commission policies and procedures. Works with

other Divisions of the Commission on certain top-level prize winners/Jackpots. Travels to provide support to other claim

centers throughout the state, and conducts inspections and other field assignments at Lottery Retailer locations to monitor

compliance with requirements, laws, regulations, policies, and procedures related to the validations program. Performs all

duties and responsibilities in a manner that exemplifies the agency’s core values of integrity, responsibility, innovation, fiscal

accountability, customer responsiveness, teamwork, and excellence. Works under general supervision with moderate

latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a

highly populated area. Daily office activity is coordinated by the Validations Coordinator. This position reports directly to the

Validations Supervisor.

Essential Job Functions
Collaborates in the planning, development, and implementation of validations program by:

• Performing and overseeing high volume validations, processing, and/or payments of claims in a Lottery Claim Centers

in accordance with established commission policies and procedures, including, but not limited to working with other

Divisions of the Commission on certain top-level prize winners/Jackpots and coordinating with other state agencies on

verifying state holds.

• Providing quality internal and external technical assistance to the public and program support work in person, email,

and telephone by responding to inquiries and concerns on game rules and commission policies and procedures.

• Collecting funds and issuing receipts for payments received for Lottery and Charitable Bingo. Logging payments in the

Claims Tracking System to ensure timely processing to retailer’s accounts and fiscal accountability. Delivering

payments to mail room at pre-scheduled times to ensure timely processing of all payments.

• Promoting teamwork and working closely with co-workers, peers, and management to encourage an open

atmosphere of positive teambuilding.

Performs an array of technical, training, research, planning, policy, program assessment, and administrative
activities related to the validations program by:

• Interpreting and maintaining a thorough current knowledge of Commission and Lottery policies and procedures, rules

and regulations.

• Advising, instructing, troubleshooting, and providing guidance to staff and handling the complex claim and technical

program concerns.

• Entering accurate information into databases, processing letters and correspondence to customers, reading electronic

mail messages daily and responding appropriately, and performing other general program support activities.

• Assisting with the review of program operations to identify areas in need of change and offering suggestions for

improvements or upgrades.

• Possibly maintaining the Gemini daily, ensuring ticket inventory is up to date and accurate. Reconciling weekly

amounts from the Gemini ensuring money is accounted for and balanced with printed reports.

• Performing training related to the duties and responsibilities of the validations program.

Monitors compliance with requirements, laws, regulations, policies, and procedures related to the validations
program by:

• Conducting inspections of retailer locations for compliance with the Americans with Disabilities Act. Performing all

related activities within guidelines and is knowledgeable of applicable procedures.

• Conducting media placement verifications; may include reviewing television, radio, billboard, and other advertising

components used to market lottery programs to the community.

• Possibly coordinating with Legal and the Administration Divisions on proper records retention which includes purging

of claim records and responding to open records requests.

• Coordinating with the Security Division on research of damaged, altered, and stolen tickets (i.e., Tickets that are in

invalid pack status, previously paid, misprinted, or have altered signature issues) and reviews damaged tickets

resulting from vendor or retailer negligence to determine possible refunds of ticket price to players and processes

refunds through the Office of the Controller.

Assists in the collection, organization, analysis, and preparation of administrative reports, studies, and
specialized projects by:

• Working with appropriate staff to timely prepare, review and submit reports/logs accurately, responding to inquiries as

needed.

• Working closely with Enforcement and Mail Room staff to collect and report cash and live ticket returns received from

the Enforcement Division resulting from completed Enforcement investigations.

• Maintaining proper office supply inventory and equipment and other necessary records as required.
• Possibly participating in special duties, assignments, or projects as requested by management and effectively and

efficiently completing assignments or projects by deadline.

Travels in accordance with State of Texas Travel Guidelines for job related purposes such as:

• Working in other claim centers throughout the state to provide support when needed and as assigned.

• Visting retail locations and/or other locations for business-related purposes.

• Traveling by airplane, rental car, or personal vehicle.

• Submitting all travel documents (memos and vouchers) accurately and timely according to agency and state travel

requirements.

Performs all duties and responsibilities in a manner that exemplifies the agency’s core values of integrity,
responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence.

Performs other related duties as assigned.

Required and Preferred Qualifications

• Graduation from an accredited four-year college or university is required. (Experience providing technical assistance

to the public or program support work, in excess of the required two years, may substitute for college on a year-for-

year basis.)

• Two years experience providing technical assistance to the public or program support work to internal and/or external

customers is required.

• Willingness to work occasional extra hours as needed or required. Work hours are 8 a.m. – 5 p.m. Monday through

Friday and occasional hours other than 8 a.m. – 5 p.m., including weekends and holidays.

• Must be willing to travel up to 50% of the time for job-related purposes is required. Most travel is to other lottery claim

centers within the state of Texas. Other travel may be within the service region of the office. Travel may include

overnight stays. Use of personal vehicle for work-related travel is required in compliance with State and Agency travel

rules and procedures. Some travel may also be via airplane or rental car.

• Must have a current driver’s license.
• Experience with personal computers to include experience with Microsoft Word, Microsoft Excel, Microsoft Outlook or

other email applications, multi-user databases, and the Internet is preferred.

• Experience in the validation, processing, and/or payment of claims is preferred.
• Experience involving field work is preferred.

Knowledge, Skills, and Abilities

• Knowledge of the Texas Lottery Act enabling legislation.

• Knowledge of local, state, and federal laws relating to the program area.

• Knowledge of public administration and management techniques.

• Knowledge of statistical analysis processes.

• Knowledge of program management processes and techniques.

• Knowledge of common office practices and procedures.

• Strong verbal communication and writing skills.

• Skill in the use of a personal computer, standard office equipment, and computer software.

• Ability to demonstrate excellent technical assistance to the public and program support work skills and maintain a

pleasant and professional manner.

• Ability to understand, follow, and explain applicable lottery laws, rules, policies and procedures.
• Ability to interpret and apply Texas Lottery Commission and validation policies, procedures, and regulations.
• Ability to implement administrative procedures and to evaluate their effectiveness.
• Ability to gather, assemble, correlate, and analyze facts in order to devise solutions to problems.
• Ability to work well in a team environment.
• Ability to communicate clearly and interact effectively with program staff, vendors, and the general public.
• Ability to prepare correspondence, reports, and/or documents.
• Ability to respond to public inquiries in a timely manner.
• Ability to organize duties, follow instructions, and meet demanding deadlines.
• Ability to work well in stressful situations.
• Must have an aptitude for details.
• Ability to train others.

Physical and Mental Requirements

• Must be able to sit or stand for extended periods of time, work under deadlines, and operate standard office

equipment and computer software.

• Must be able to climb stairs, stoop, bend, read a tape measure, perform data entry, and type for extended periods of

time.

• Must be able to travel via airplane, rental car and drive via personal vehicle throughout the State for job-related

purposes.

• Must be able to lift file boxes weighing up to 25 lbs.

Travel Requirements

• Employees will be required to apply for a state issued travel credit card.
• Employees who are not approved for a state issued credit card will be able to direct bill to the agency rental vehicles

and airfare. Employees will be required to pay for lodging upfront and then later be reimbursed at the appropriate

state rate.

• Employees shall ensure that each travel arrangement is the most cost-effective considering all relevant

circumstances.

• Employees will be reimbursed for travel expenses in accordance with state travel guidelines.

Military Occupational Specialty Codes:
Veterans, Reservists, or Guardsmen with a MOS or additional duties or other related fields pertaining to the minimum

experience requirements may meet the minimum qualifications for this position and are encouraged to apply.

Additional Military Crosswalk information can be accessed at:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC\_ProgramManagement.pdf

HOW TO APPLY
To apply for a position, you must submit your application, resumé, and TDLR agency required application questions either

online through the Texas Workforce Commission’s WORKinTEXAS.com website at https://www.workintexas.com orto

TDLR via email at: [email protected] by the closing date stated on the job posting. For applications submitted via email,

please list the job posting title and job posting number in the subject line. Applications submitted must be received the

posting’s closing date. When a job posting is listed as "Open Until Filled", it is best to apply as quickly as possible, as the

posting may close or be placed on hold at any time with or without prior notification. Applications will NOT be accepted via

mail, fax, or hand delivery. Incomplete applications may not be considered. If you desire an acknowledgement of the receipt

of your application, you should apply via WorkInTexas and one should be auto generated by TWC. Only applicants

interviewed will be notified of their selection or non-selection. All candidates recommended for IT, Lottery, and Bingo

positions will be subject to an extensive criminal background investigation, including fingerprinting.

SELECTIVE SERVICE REGISTRATION
In accordance with legislation effective September 1, 1999, male candidates aged 18 to 25 are required to show proof of

selective service registration (or exemption) prior to an offer of employment. Such proof is not required to be filed with an

application but must be provided upon request by the Human Resources office.

E-VERIFY
This employer participates in E-Verify and will provide the Social Security Administration (SSA) and if necessary, the

Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work

authorization.

TDLR is not considering applications from individuals who require sponsorship for an employment visa, including those

currently on student or post-graduate visas. All candidates must be approved to work in the United States by E-Verify and

must present the needed documentation upon request.

TDLR IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation. If you are scheduled for an interview
and require reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview.
Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.