Van Cleef&Arpels Client Retalations Center / Assistant Manager

Assistant Manager, VCA Client Relations Center Tokyo, Japan

WHO ARE WE? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

Do you match with the profile?

• Do you have proven leadership experience in contact center management and/or in the relevant luxury business fields?
• Do you have in-depth sales acumen and obsession to the perfect client service?
• Do you have excellent communication skills with the ability to be persuasive, engaging and motivating with others?
• Do you have native Japanese & business level English?

If this is the case, then we would love to hear from you!

What are we expecting from you? In a growing and dynamic context of the CRC (Client Relations Center), the CRC Assistant Manager ensures the management of the daily calls and operations, forward selling and Clienteling to deliver the highest quality of client service .

• You will follow team’s performance, KPIs, and manage follow up actions with Ambassadors.
• You will develop Clienteling plan with Ambassadors and follow-up clients all along their journey both online and offline with the Maison to deliver the best possible client experience.
• You will answering Ambassador’s questions, provide coaching (1-to-1 meetings, feedback, role play…) and develop the team in collaboration with the training team.
• You will handle and solve escalated issues in close coordination with Operations, Client Development teams and boutiques.

More than a job … it’s an experience! If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The Recruitment Process Send your application online If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, Online Retail Senior Manager, Regional Retail Director and Brand Manager.