VC TECH SUPPORT ENGINEER

VC Tech Support Engineer

Locations :- Delhi NCR

Positions:- 1 Numbers
Budget:- Negotiable Between 30 K – 40 K

Experience :-2+Years

Bike is mandatory

Immediate Joiner Preffer

Key Responsibilities:

Product Demos: Deliver engaging technical live demonstrations of video conferencing hardware and software solutions to prospective clients.

Installation & Commissioning: Handle complete setup, configuration, programming, and testing of hardware endpoints and meeting room solutions.

Post-Sales Support: Act as the primary technical point of contact to troubleshoot hardware faults, firmware issues, and network connectivity problems for clients.

Customer Query Handling: Resolve customer service tickets, queries, and complaints promptly within defined SLAs.

JD

• Required Technical Skills: Hands-on Hardware Experience: Proven expertise in deploying and troubleshooting hardware from major brands: Poly, Logitech, Cisco, Neat, Yealink, and PeopleLink.
• Platform Knowledge: Strong familiarity with ecosystem integrations like Zoom Rooms, Microsoft Teams Rooms (MTR), and Webex.
• Networking Basics: Solid understanding of AV routing, TCP/IP networking, SIP/H.323 protocols, and firewall configurations for video traffic.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person