VDA Support

The successful candidate must be customer-focused, confident and clear-speaking, with good communication skills and the ability to take ownership of their workload. Previous experience within an accident repair/bodyshop environment would be beneficial, although the right candidate with the required skills and attitude should also be considered.

The purpose of the role is to provide dedicated administrative and estimating support to the VDAs, allowing them to focus their time and resource on completing quality, accurate estimates.

Key responsibilities

The VDA Support team will be responsible for:

• Carrying out the required images and uploading them into Audatex.
• Adding all relevant images to the mobile estimate.
• Updating Audatex preloads to the minimum standards document, ensuring all required information and images are included.
• Adding any additional images required to the mobile estimate.
• Ensuring all pre- and post-repair images are uploaded.
• Uploading all GEO reports and supporting documentation.
• Uploading all ADAS documentation.
• Uploading all subcontractor documentation to the Audatex documents section.
• Reviewing the circumstances of the accident and ensuring the areas of damage being claimed are consistent with the customer's account.
• Where required, contacting the customer to confirm the areas of damage.
• Identifying and highlighting any damage that appears unrelated to the current claim.
• Identifying where an additional claim may be required.
• Where an additional claim is required, ensuring the customer is advised to report the damage to DLM.
• Working with Sabrina, who will support with setting up additional claims once they have been reported.
• Updating the Advance Management System with clear and accurate activity notes, outlining the areas of damage requiring estimating and recording where an additional claim is required.
• Ensuring all relevant information, images and supporting documentation are correctly uploaded to Audatex and recorded within Advance.

Once the process is embedded, we will also look to train the team on updating parts prices during the final update.

Purpose of the role

The objective is to remove a significant amount of the administration currently sitting with the VDAs, giving them the time and resource required to concentrate on producing quality estimates, improving output and maintaining consistency.

The VDA Support team will be allocated to specific sites. If they complete the workload for their allocated site, I will arrange further group support work so that we can maximise the use of the resource.

This will become the standard VDA Support process across the group moving forward.

Pay: Up to £28,081.00 per year

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person