VDI / Server Engineer

Role Purpose

The VDI / Server Engineer is responsible for designing, implementing and supporting virtual desktop infrastructure (VDI), Microsoft-based server platforms and end-user computing services. The role delivers secure, reliable and scalable virtual workspaces for users across the organisation, ensuring platform performance, availability and a consistent user experience.

Key Responsibilities

• Design, implement and maintain VDI and virtual application platforms.
• Manage virtual desktop images, application delivery, user profiles and policy configurations.
• Manage VDI capacity, performance and availability to support a consistent user experience.
• Integrate VDI services with identity, endpoint management, storage, networking and security platforms.
• Implement secure configuration baselines and access controls.
• Automate image creation, provisioning, configuration and maintenance activities.
• Monitor VDI and Microsoft server platforms, investigating and resolving performance and availability issues.
• Support patching, upgrades, platform migrations and lifecycle management.
• Participate in incident, problem, change and major incident management.
• Maintain technical documentation, design standards and operating procedures.
• Collaborate with client engineering, network, security, storage and application teams.
• Contribute to modernisation initiatives and continuous service improvement.

Requirements Skills and Experience

• Strong experience in designing and supporting enterprise VDI and server environments.
• Knowledge of virtual desktop, application virtualisation and profile management technologies.
• Experience with virtualisation platforms and their storage and network dependencies.
• In-depth knowledge of Citrix, Windows desktop and server operating systems, Active Directory and Group Policy.
• Experience with endpoint management, identity integration and security controls.
• Familiarity with desktop image management, application packaging and build automation.
• Knowledge of monitoring, user experience analysis and performance optimisation.
• Strong understanding of platform reliability, security, resilience and operational excellence.
• Experience participating in incident, problem, change and lifecycle management.
• Ability to document technical solutions and communicate effectively with technical and non-technical stakeholders.
• A collaborative, improvement-focused and automation-oriented approach to engineering.
• Commitment to continuous learning, professional development and relevant industry accreditations.

Qualifications And Professional Experience

• Bachelor's degree or equivalent professional experience.
• Typically six to ten years of relevant experience, or demonstrable expertise appropriate to the role.

Desirable Experience

• Experience with cloud-hosted or hybrid VDI solutions.
• Understanding of Infrastructure as Code (IaC) and continuous integration and continuous delivery (CI/CD) concepts.
• Experience coordinating the work of others or contributing to technical projects.