Vehicle Progressor / Admin

Job Summary

We are seeking a proactive and detail-oriented Vehicle Progressor / Admin to join our dynamic team. In this vital role, you will oversee the smooth progression of vehicles through various stages of the sales and service process, ensuring accurate documentation and efficient communication between departments. Your organisational skills and administrative expertise will help maintain seamless operations, support customer satisfaction, and uphold high standards of vehicle management. This position offers an exciting opportunity to be at the heart of our vehicle lifecycle, contributing to a professional and energetic workplace.

Responsibilities

• Coordinate the progress of vehicles through different stages, including inspection, repair, detailing, and delivery preparation
• Maintain accurate records of vehicle status updates using CRM (Customer Relationship Management) software and other digital tools
• Prepare and update documentation using Microsoft Word, Excel, Dropbox, and Outlook to ensure all vehicle information is current and accessible
• Communicate effectively with sales teams, technicians, and customers to provide timely updates on vehicle progress
• Manage administrative tasks such as scheduling appointments, processing invoices and maintaining filing systems
• Support sales administration by compiling reports, tracking vehicle movements, and assisting with customer inquiries
• Ensure compliance with company policies and quality standards throughout the vehicle progression process
• If the vehicle valeter is on holiday then helping valet a car will be needed
• Delivering vehicles to customers
• Home demonstrations of our wheelchair accessible vehicles (full training provided)
• Weekend work will be required from time to time, days off in lieu will be given if a weekend is required
• Keeping the office tidy and presentable (on a rota basis)

Skills

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software systems
• Excellent communication skills to liaise confidently with team members and customers
• Proven organisational skills with the ability to prioritise tasks effectively in a fast-paced environment
• Demonstrated computer literacy and IT skills to manage multiple digital platforms efficiently
• Previous administrative experience within automotive or sales environments is advantageous
• Exceptional time management skills to meet deadlines consistently
• Customer service orientation with a positive attitude towards problem-solving and support
• Ability to adapt quickly to new software tools and operational procedures
• Knowledge of vehicles is a must and basic repairs might be required
• Clean driving license is essential

Join us in a role where your organisational talents will drive efficiency and customer satisfaction! We value energetic individuals who thrive in collaborative environments and are eager to contribute their administrative expertise. This is a paid position that offers a vibrant workplace culture focused on growth, support, and excellence.

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: In person