VEHICLE SERVICE ADVISOR

Company Overview

Stevenage Motorcare Ltd is a busy garage specializing in comprehensive repairs for all makes of cars and light vans. We are dedicated to providing exceptional automotive service and customer satisfaction through skilled workmanship and reliable support.

Job Overview

We are seeking a motivated and personable Vehicle Service Advisor to join our dynamic team. In this role, you will be the key point of contact for customers, guiding them through the service process, explaining repairs, and ensuring a smooth and positive experience. Your energetic approach will help foster customer loyalty while maximizing service opportunities. Starting salary between £30000 - £36000 depending on experience, with potential earnings of up to £42000 per year. Monday - Friday 08:00 - 17:30

Duties

• Greet customers warmly and assess their vehicle service needs with enthusiasm.
• Explain repair recommendations clearly, highlighting additional services such as upselling opportunities.
• Coordinate with technicians to schedule repairs and communicate timelines effectively.
• Handle customer inquiries, providing detailed information about vehicle maintenance and repair options.
• Manage cash handling processes accurately, including invoicing and payment collection.
• Promote additional services through upselling techniques to enhance customer satisfaction and dealership revenue.
• Maintain detailed records of service orders, customer interactions, and vehicle histories.

Skills

• Strong customer service skills with a friendly, professional demeanor.
• Mechanical knowledge to understand vehicle issues and communicate effectively with technicians.
• Ability to upsell services confidently while prioritizing customer needs.
• Cash handling experience ensuring accuracy in transactions.
• Excellent communication skills to explain technical information clearly to customers.
• Organized with attention to detail in managing appointments, records, and follow-ups.

Join us to be part of a vibrant team dedicated to automotive excellence! Your energy and expertise will drive positive experiences for every customer who walks through our doors.

Pay: £30,000.00-£36,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Work Location: In person