Vendor Coordinator

Role & responsibilities

* Manage end-to-end HR vendor operations across Talent Acquisition, Talent Development, and Employee Benefits.

* Oversee vendor onboarding, empanelment, contract management, renewals, amendments, and exits.

* Manage vendor contracts, commercial terms, rate cards, SLAs, deliverables, and compliance requirements.

* Review and validate vendor invoices against contracts, purchase orders, agreed rates, and utilization records.

* Coordinate with Finance, Procurement, Legal, and HR teams to ensure timely invoice approvals and vendor payments.

* Monitor vendor performance, service quality, SLA adherence, turnaround time, and cost optimization.

* Supervise 2 HR Operations Executives, allocate responsibilities, review work, and ensure timely and accurate deliverables.

* Coordinate with internal stakeholders and external vendors for recruitment, training, employee benefits, and other HR-related activities.

* Maintain vendor, contract, invoice, spend, utilization, and performance data.

* Prepare MIS reports, dashboards, vendor scorecards, and operational performance reports.

* Ensure compliance with documentation, audit requirements, data confidentiality, and financial controls.

* Drive process improvement, SOP development, standardization, automation, and digitization of vendor operations.

Preferred candidate profile

* MBA/PGDM, preferably in Human Resources.

* Relevant experience in HR Operations, HR Vendor Management, HR Shared Services, or a similar role.

* Minimum 2 years of hands-on experience managing vendor operations, contracts, commercials, or invoicing.

* Strong understanding of vendor management, contract administration, SLAs, invoice processing, and vendor payment procedures.

* Experience in vendor performance monitoring, stakeholder coordination, and commercial management.

* Working knowledge of Talent Acquisition, Talent Development, and Employee Benefits operations.

* Prior experience supervising or guiding team members will be preferred.

* Strong analytical skills with proficiency in Excel, MIS reporting, dashboards, and vendor scorecards.

* Excellent negotiation, stakeholder management, escalation handling, and problem-solving skills.

* Strong attention to detail, communication skills, and a process-oriented approach.

* Experience managing multiple HR vendors in a structured corporate environment will be an advantage.