Vendor Management Coordinator

Job Function:

As part of the EMEA Services Organization, the Vendor Management Coordinator plays a key role in ensuring the successful delivery of outsourced Technical Support Center (TSC) services across Europe. Acting as the primary liaison between Lexmark and external service partners, the position focuses on service performance, operational excellence, cost control, and continuous improvement.

Key Responsibilities:

• Manage and develop relationships with external service providers, ensuring high-quality service delivery and operational excellence.
• Monitor vendor performance against contractual commitments, service level agreements (SLAs), and key performance indicators (KPIs).
• Act as the primary interface and escalation point between Lexmark and outsourced partners for operational, technical, process, and commercial matters.
• Lead regular business and performance reviews, driving corrective actions and continuous improvement initiatives.
• Coordinate the implementation of new services, processes, systems, and operational changes across partner organizations.
• Oversee service-related financial activities, including resource validation, invoice review, cost tracking, and budget optimization.
• Analyze operational performance, customer feedback, and service trends to identify opportunities for enhanced customer experience and efficiency.
• Collaborate with cross-functional stakeholders across EMEA and global teams to deliver projects, improve processes, and support strategic business objectives.

Education and Experience:

• 3+ years of experience in a contact center, customer service, service delivery, or vendor management environment.
• Bachelor's degree or equivalent higher education qualification, preferably in Business Administration or a related field.
• Experience working with external service providers or in a stakeholder-facing coordination role.
• Exposure to project coordination, process improvement, or operational management activities.
• Previous team coordination, or incident management experience is an advantage.

Skills:

• Fluent English communication skills, both written and spoken.
• Knowledge of French or Spanish is an advantage.
• Strong stakeholder management and relationship-building capabilities.
• Project coordination and organizational skills with strong attention to detail.
• Proactive, results-oriented mindset with a continuous improvement focus.
• Proficiency in Microsoft Office applications; SAP, Dynamics knowledge is a plus.

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