Vendor Operations Manager

Company description:

Department of Communities and Justice

Job description:

Vendor Operations Manager

Temporary Opportunity

• Location: Parramatta with flexible work arrangements
• Temporary Full-Time for 12 months
• Clerk Grade 9/10, Salary Package $133,348 - $146,945 per annum, plus Superannuation and annual leave loading

Your role

This is an exciting opportunity to manage the operational service compliance and performance arrangements for vendor sourced services in the Information Technology arena within the Department of Communities and Justice.

What you'll do

As part of the Information and Digital Services team within the Corporate Services Branch, your core responsibilities will include;

• Acting as the single point of operational escalation for the vendor and internal DCJ clients
• Monitor supplier performance against Service Level Agreements (SLAs)
• Facilitate the prioritisation process for non-catalogue item requests (small to large project requests and minor enhancements) across a diverse client base
• Review vendor proposals, briefs and statements of works to ensure any integration requirements and impacts are identified and projects are appropriately resourced and timed between external and internal stakeholders
• Develop compliance audit plans to assess vendor service compliance, including leading regular service reviews with service providers and communicating and validating service outcomes with clients
• Maintain current and accurate service costing models to reflect the standards of service, in order to manage the operational cost centre budgets, and resultant cost recovery. Identify environmental, organisational and user behaviours that influence cost of services and implement strategies to optimise vendor costs.

What we're looking for

Essential requirements

Tertiary qualifications in a related discipline or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development. In addition to meeting the essential requirements, the successful candidate will demonstrate commitment to providing quality customer service and experience in vendor/supplier management. You will also contribute to a collaborative culture with other technical specialists to ensure appropriate advice is provided to clients.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
• Commitment to a culture of collaboration with other technical specialists to ensure appropriate advice to clients is given.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

About us

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs. DCJ and Stronger Communities provides an opportunity to focus on prevention and early intervention across both the social welfare and justice systems.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 06 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Stuart McCune on [0412 388 452](tel:0412 388 452) or at [email protected]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Hayley Perese on [02 9765 3636](tel:02 9765 3636) or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.