Vendor Support Associate

Roles and Responsibilities :

• Provide exceptional customer service to vendors through phone calls, emails, or chats.
• Resolve issues related to orders, deliveries, returns, and exchanges in a timely and efficient manner.
• Collaborate with internal teams (e.g., logistics, warehouse) to resolve complex vendor queries.
• Escalate critical issues to senior team members or supervisors when necessary.

Job Requirements :

• 2-7 years of experience in an international voice process or similar environment.
• Strong communication skills for effective interaction with vendors from diverse backgrounds.
• Ability to work on night shifts (US time zone).
• Proficiency in partner support systems and processes.