Venue Manager

Role & responsibilities

• Manage customer enquiries and drive venue bookings

• Connect with prospective customers and understand their event requirements.

• Recommend suitable venues, packages, and services based on customer needs.

• Follow up on leads and convert enquiries into confirmed bookings.

• Own revenue and sales targets

• Drive venue bookings and revenue generation to achieve assigned business targets.

• Maximize sales through upselling of packages, services, and event-related offerings.

• Ensure timely collection of payments from customers.

• Build strong customer and venue relationships

• Maintain healthy relationships with customers and venue partners.

• Work closely with venue teams to ensure business growth and customer satisfaction.

• Coordinate event execution

• Act as the key point of contact between customers, venues, and internal teams.

• Ensure smooth planning and execution of events from booking to completion.

• Resolve customer concerns and operational issues proactively.

• Manage venue operations and stakeholders

• Coordinate with internal and external stakeholders to ensure seamless event delivery.

• Monitor venue readiness and service quality for an exceptional customer experience.

• Handle commercial and vendor coordination

• Finalize bookings and agreements with customers as per company guidelines.

• Coordinate with vendors and negotiate rates to ensure cost-effective event execution.