Venue Manager

Coffee Capp’ital is looking for a hands-on Venue Manager who wants to lead from the floor — not from the office.

You’ll take ownership of our 120-seat venue, lead and train the team, create memorable customer experiences, maintain high standards and keep daily operations running smoothly.

We’re looking for someone warm, energetic, reliable and commercially switched-on — someone who spots problems before being asked, takes initiative and enjoys building better systems.

We don’t expect you to walk into a perfectly established operation. We want someone excited to build, learn and grow with us.

Daytime-focused hospitality. No late nights. Real ownership.

Salary: $78,000–$82,000 + super, depending on experience.

As Venue Manager, you will be responsible for:

• Leading the daily operation of the venue
• Managing and developing the FOH, coffee/bar and service teams
• Training, coaching and maintaining strong staff standards
• Delivering a consistently high level of customer service
• Handling customer complaints and resolving issues confidently
• Managing rosters and controlling labour costs
• Monitoring sales, wastage and operational performance
• Working closely with the Head Chef to ensure smooth service
• Maintaining cleanliness, presentation, food safety and compliance standards
• Ensuring opening and closing procedures are completed correctly
• Identifying problems and improving systems rather than waiting for owner direction

We want a manager who will step in before being asked — whether that means helping during a rush, dealing with a staff call-in, speaking with an unhappy customer or reorganising the floor when service slows down.

About You

You will ideally have:

• Hospitality management or strong leadership experience
• Experience in a busy café, restaurant or similar venue
• A genuine hands-on management style
• Strong people and customer-service skills
• Confidence managing and developing a team
• Good commercial awareness
• The ability to remain calm and make decisions under pressure
• Initiative, reliability and a strong sense of ownership
• A willingness to learn, receive feedback and build systems with us

We are not looking for someone expecting to walk into a completely established operation. We want someone who is excited to grow with Coffee Capp’ital, help build better systems and eventually run the venue confidently without requiring constant owner involvement.

Most importantly: we want someone who takes ownership, earns the respect of their team and genuinely cares about the customer experience.