Venue Manager

Description of the role:

The Venue Manager role encompasses all day-to-day aspects of the Hotels Food and Beverage operations, ensuring the highest level of guest satisfaction, employee engagement and profitability.

Day to day duties and responsibilities:

The day-to-day duties of your role include, but are not limited to the following:

· Lead and inspire a diverse team of hospitality professionals, fostering a positive and collaborative work environment.

· Recruit, train, and develop staff to meet and exceed guest expectations.

· Conduct regular performance evaluations and provide constructive feedback.

· Ensure venue is consistently presented at its best.

· Manage entertainment program for the venue.

· Plan and execute a calendar of events.

· Ensure exceptional guest satisfaction by consistently delivering high-quality services.

· Handle guest concerns and complaints with empathy and professionalism, striving for resolution.

· Implement guest feedback to continuously improve the hotel's offerings.

· Develop and manage budgets, financial plans, and forecasts to maximize revenue and profitability.

· Monitor expenses, control costs, and implement strategies for revenue growth.

· Implement revenue management strategies to optimize room rates and occupancy.

· Oversee day-to-day Food and Beverage operations.

· Maintain high standards of cleanliness, safety, and maintenance throughout the property.

· Ensure compliance with all relevant health, safety, and hygiene regulations.

· Collaborate with the marketing team to develop and execute marketing plans to attract and retain guests.

· Build and maintain strong relationships with local businesses and tourism partners.

· Implement sales strategies to increase occupancy during peak and off-peak seasons.

· Act as a brand ambassador for Potshot Hotel within the local community.

· Ensure compliance with WA’s hospitality industry regulations, including licensing and health and safety standards.

Any other reasonable duties as directed by Operations Manager or Directors.

Required qualifications:

The business expects you to hold the following qualifications:

· Approved Manager**

· Responsible Service of Alcohol (RSA) **

· TAB Compliance Certificate**

· Australian Hotels Association (AHA), Western Australia (WA) Hospitality Hygiene for Food Handler’s Course (mandatory qualification required from 8 December 2023). This qualification is required prior to commencing work at the resort. **

** These requirements are compulsory due to the nature of the role **

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person