Venue Manager

Venue Manager – Palmwoods Hotel

We are looking for an experienced Venue Manager for our Palmwoods Hotel, situated in the beautiful Sunshine Coast hinterland.

Palmwoods Hotel is a successful and busy family-owned hotel consisting of a 250-seat Bistro, Sports Bar, Gaming Room with 26 machines, Keno, TAB facilities, Drive Thru and 2 detached bottleshops. About 50 staff are employed in the business, many of whom have been with us for many years.

Palmwoods Hotel is known for its high-quality food and friendly service in the Bistro, strong local trade and regular live entertainment in the Sports Bar including jam nights, trivia, bands, soloists and DJs.

We are looking for an experienced Venue Manager with a proven track record managing a busy hotel with similar operations. The successful applicant will have the experience and confidence to take ownership of the venue, lead our team and oversee all areas of the business.

The successful applicant will:

• Have proven experience as a Venue Manager in a busy hotel or pub environment
• Have a strong track record managing a venue with significant food and beverage trade
• Have strong knowledge and experience across gaming, TAB and Keno operations
• Have experience overseeing retail liquor operations, including Drive Thru and detached bottleshops
• Understand entertainment-based venues and the importance of live entertainment, events and promotions to the overall business
• Be an experienced, hands-on manager who is comfortable working across all areas of the hotel
• Be an outstanding team leader who fosters a positive work environment
• Be customer focused and able to liaise effectively with patrons at all levels
• Understand the importance of strong local trade and building relationships with our regular customers and wider community
• Have the ability to professionally supervise, train, develop and direct a team of approximately 50 staff
• Have strong experience in rostering, wage management, stock control and operational performance
• Have strong gaming knowledge and an understanding of all relevant compliance requirements
• Hold current RSA, RMLV, RSG and Approved Manager's Licence
• Have a bright, friendly and approachable personality that fits with our team and our customers
• Have great ideas and initiative to help us continue to grow the business
• Have good presentation and excellent attention to detail
• Be able to work effectively with our management team while also having the confidence to work autonomously
• Have strong references and a demonstrated record of success in previous Venue Manager roles

We are specifically looking for someone who already has the experience required to successfully manage a venue of this size and nature. You will be supported in learning our systems, procedures and the way we operate, but we are looking for an established Venue Manager who can bring their own knowledge and experience to the role.

You must be able to maintain the high level of customer service Palmwoods Hotel is known for while ensuring the venue operates efficiently across all areas of the business.

We are seeking an enthusiastic and committed individual looking for long-term employment and a career within our family-owned business.

The successful applicant must be available to work the days and nights required by the business, including weekends and public holidays.

47.5-hour working week.

A negotiable market-based salary, based on previous roles and experience levels, will be offered to the right candidate.

If you are an experienced Venue Manager with a strong track record in a similar hotel and think you would be a great fit for Palmwoods Hotel, we would love to hear from you.

Please forward your resume, including relevant references, to:

Krystle Lister; Operations Manager
[email protected]