Venue Manager

About the role

As Venue Manager, you will take full responsibility for the day-to-day operations of the hotel, ensuring exceptional service standards, operational excellence, team engagement, and commercial performance. You will be a visible leader who inspires your team, drives a positive workplace culture, and builds strong connections with guests, staff, suppliers, and the local community. This is a leadership role for someone who thrives in the venue, not behind a desk. You will be visible, approachable and present, leading from the front and fostering a strong culture of accountability, service and teamwork.

Key responsibilities

• Lead all day-to-day venue operations across hospitality, gaming, functions and accommodation
• Be actively present on the floor during peak trading periods
• Develop, mentor and inspire a high-performing team
• Drive exceptional guest experiences and service standards
• Oversee motel accommodation operations, presentation standards and guest satisfaction
• Manage rosters, labour costs, stock control and venue profitability
• Build a positive and engaged workplace culture
• Maintain compliance with liquor licensing, gaming regulations, WHS requirements and company policies
• Work collaboratively with senior management to achieve strategic and commercial objectives

About you

• Has extensive experience managing a busy hospitality venue
• Leads by example and earns respect through action
• Understands the importance of team culture and staff engagement
• Recognises that guests return because of how they are made to feel
• Has strong commercial and financial management skills
• Is passionate about developing people and creating future leaders
• Is highly organised without becoming desk-bound
• Enjoys being visible, accessible and actively involved in venue operations
• Brings energy, positivity and professionalism to every shift

About us

The Fed Hotel is a diverse hospitality destination featuring bar and dining operations, gaming facilities, functions and events, and motel accommodation. We are one of the region's most respected hospitality venues.

apply: [email protected]