Venue Manager

About us

Kickon Group is developing a dynamic portfolio of diverse market-leading hospitality assets across multiple business models in geographically varied locations. With venues such as The Continental Sorrento (Regional VIC), Terminus Hotel (Melbourne, VIC), Doutta Galla (VIC), Pincho Disco (Melbourne, VIC), Osbourne Hotel (Brisbane, QLD), Grand View Hotel (QLD), The Collective Palm Beach (QLD) and Watermark Townsville & Beach Hotel (North QLD) to name a few. We are people focused, data driven, and our venues are alive with the energy and ambience that creates incredible memories.

About the role

Take ownership of a high-energy, premium venue where creativity, hospitality and commercial smarts meet. You'll lead service delivery, shape culture, develop talent, and work hands-on to drive growth and profitability.

Key responsibilities

• Lead, inspire and manage FOH teams to deliver memorable guest experiences
• Set and maintain service standards that reflect the venue's energetic brand
• Oversee rostering, reservations, guest flow and daily operational excellence
• Recruit, train, mentor and retain a high-performing team
• Monitor KPIs, guest feedback and implement continuous improvements
• Ensure RSA, OH&S and compliance standards are met
• Contribute to business strategy and profitability through hands-on leadership

About you

• 2+ years' experience as a Restaurant Manager or FOH leader in premium, high-volume venues
• Strong communicator and natural people leader with a people-first approach
• Proven ability to recruit, train and retain great teams
• Confident with POS, rostering, stock control and operational systems
• Hospitality qualifications (Certificate IV+) - not a must but always a plus
• Valid RSA
• Commercially literate, comfortable with financials, KPIs and cost control
• Proactive, solutions-focused and passionate about guest experience and sustainability

Benefits

• Competitive remuneration and performance rewards
• Clear career progression and access to accredited training programs
• Mentorship from industry leaders and strong development pathways
• Staff benefits, partner programs and a supportive team culture
• A creative, inclusive workplace that celebrates diversity and community
• Visa sponsorship available for exceptional talent