Venue Manager

Venue Manager – Mumbai

Location: Mumbai

Industry: Kids Entertainment / Family Entertainment / Experiential Leisure

Role Overview:
Experienced Venue Manager to manage the day-to-day operations of a premium kids/family entertainment venue. The role will be responsible for ensuring smooth venue operations, excellent customer experience, team performance and achievement of revenue targets.

Key Responsibilities:

• Manage daily venue operations, opening/closing, staffing and overall facility readiness.
• Lead and supervise the front-office, customer service, activity and support teams.
• Ensure high standards of customer experience, safety, hygiene and service quality.
• Drive revenue through venue admissions, memberships, birthday parties, events, activities and other offerings.
• Manage customer queries, complaints and service recovery.
• Coordinate birthday parties, group bookings, school/corporate events and special activities.
• Monitor daily sales, expenses, inventory and operational KPIs.
• Coordinate with vendors, housekeeping, security and maintenance teams.
• Prepare daily/weekly operational and sales reports for management.
• Ensure compliance with company SOPs and venue safety guidelines.

Candidate Profile:

• 9–15 years of experience in FEC, kids entertainment, hospitality, retail, QSR, leisure, events or similar customer-facing businesses.
• Experience managing a team and complete venue/centre operations.
• Strong customer service and commercial orientation.
• Good communication, leadership and problem-solving skills.
• Comfortable working on weekends and rotational shifts.
• Mumbai-based candidates preferred.

Pay: ₹150,000.00 - ₹2,400,000.00 per month

Application Question(s):

• How many years of experience do you have in venue/centre operations? Which industry?
• Have you managed a Kids Entertainment Centre / Family Entertainment Centre (FEC) or similar experiential venue? Please explain.
• What type of venue/centre have you managed and what was the approximate monthly footfall?
• Have you managed birthday parties or private/group events? What was your typical volume per month?
• Which KPIs were you responsible for — revenue, footfall, conversion, membership, repeat customers, NPS/CSAT, etc.?
• Have you handled venue vendors, housekeeping, security, maintenance and safety operations?
• Are you comfortable working weekends, holidays and rotational shifts?
• are you currently based in Mumbai, and how comfortable are you with the proposed venue location Bandra East Mumbai ?
• What is your current CTC, expected CTC and notice period?

Work Location: In person