Venue Manager

Job Summary
We are seeking a dynamic and experienced Venue Manager to oversee the daily operations of our establishment. The ideal candidate is a hands-on leader with experience in hospitality, entertainment, food service, or retail management who thrives in a fast-paced environment and enjoys developing teams, driving results, and delivering outstanding customer service.

Responsibilities

• Support the daily operations of the venue, including attractions, restaurant, bar, parties, and guest services.
• Lead and develop team members to ensure excellent guest experiences and operational efficiency.
• Assist with recruiting, interviewing, onboarding, training, and coaching staff.
• Monitor labor, scheduling, inventory, and operational performance.
• Ensure compliance with food safety, alcohol service, and company standards.
• Utilize POS systems, including Toast, to support cash handling, reporting, and inventory management.
• Address guest concerns professionally and effectively.
• Support the execution of birthday parties, group events, fundraisers, and special promotions.
• Maintain high standards of cleanliness, safety, and presentation throughout the facility.
• Assist in driving sales, profitability, and overall venue performance.
• Perform opening, closing, and manager-on-duty responsibilities as assigned.

Qualifications

• Previous management or supervisory experience in hospitality, entertainment, food service, retail, or a related industry.
• Strong leadership and team development skills.
• Experience with scheduling, inventory management, and operational oversight.
• Knowledge of food safety and guest service best practices.
• Experience with POS systems such as Toast preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Are you able to work all required weekend shifts (Friday, Saturday, and Sunday)?

Experience:

• Management: 1 year (Preferred)

Ability to Commute:

• Sterling Heights, MI 48314 (Required)

Work Location: In person